Operations | Monitoring | ITSM | DevOps | Cloud

You can transform your search box into your sales rep—when you have the right tools. An impactful customer experience that drives purchases and loyalty isn't just about delivering what a customer says they want — it's about predicting and proactively serving up what they need. We might be able to imagine this work in a store with salespeople. But as organizations scale and customer interactions happen across digital and in-person mediums, their data grows.

Behind every feature in Grafana, no matter how big or small, lies a lot of hard work, commitment, and attention to detail. At Grafana Labs, we use a cross-functional team approach to come up with ideas and solutions that ultimately make our products more usable, resilient, and adaptable to user needs. To achieve this, we work collaboratively across the UX, product, and engineering disciplines.

DevOps-oriented engineers live at the intersection of IT operations and software development: understanding much of what it takes to maintain IT infrastructure while also being able to write code and deploy new services. DevOps-minded teams not only create services — they also maintain them. A DevOps structure forces teams to take accountability for their applications and infrastructure instead of allowing developers to throw code over the proverbial wall to IT operations.

ITIL is probably the most used framework in the IT world right now. But it's easy to start taking it as undisputed truth, and something we don’t always ask ourselves is whether the ITIL framework works in every single scenario and for every industry. And, while we’re not shy about singing its praises, we also like to keep things real. Therefore, let’s take a look at the ITIL framework and ask ourselves: what are some of the pros and cons of ITIL?

What is Qovery EC2? In just one sentence: what if I told you that you could host your application on AWS from $20 per month? Well, it’s now possible thanks to Qovery EC2! ��

Antivirus software refers to any program that’s specially designed to detect and remove malicious software (malware). After installation, antivirus software usually works continuously in the background to offer real-time protection against viruses and malware. A comprehensive AV solution can help you protect your device or network from various cyberthreats like malware, spyware and phishing.

AWS’s new Graviton3 EC2 instances are built on its third generation of custom Arm-powered processors. These instances promise up to 25 percent better performance over Graviton2 for compute-intensive workloads. This means that, for applications like distributed data analytics, machine learning, video encoding, gaming, and more, migrating to Graviton3 instances can provide better performance, cost savings, and more energy efficiency.

Most of us picture cloud security threats as bad actors in some hostile country. More often, it’s you and your coworkers. Talk about cloud security and you’re likely to discuss provider-focused issues: not enough security, not enough auditing, not enough planning. However, the biggest cloud security risks continue to be the people who walk beside you in the hallways.

As a business owner, you’re well aware of the numerous IT challenges that your company faces. But sometimes, it’s easy to forget just how important and how crucial it is to overcome them until it’s too late. After all, IT can be a double-edged sword; the very systems used to streamline your business operations can also end up causing inefficiencies if not used strategically.

On June 21, 2022, the US-based global content delivery network (CDN) provider and security company Cloudflare suffered an outage at 6:27 UTC that lasted until 7:42. The outage was caused by a network configuration error that affected 19 of Cloudflare's data center locations — Amsterdam, Atlanta, Ashburn, Chicago, Frankfurt, London, Los Angeles, Madrid, Manchester, Miami, Milan, Mumbai, Newark, Osaka, São Paulo, San Jose, Singapore, Sydney, Tokyo.