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The latest News and Information on IT Service Management, Service Desk and related technologies.
Asset Management vs. Configuration Management: What's the Difference and Why It Matters in IT Operations
In today’s dynamic IT landscape, operations have become increasingly complex, with businesses managing diverse systems, devices, and services. Efficient control over these resources is critical, and that’s where the difference between asset and configuration management becomes essential. While IT asset management tracks physical and digital assets across their lifecycle, configuration management focuses on the relationships and settings of those assets within the IT environment.
The Dos and Don'ts of Successful Software Rollouts
Launching new enterprise software is one of the most strategic—but risk-laden—internal initiatives any organization can undertake. Done right, it accelerates transformation, streamlines operations, and boosts employee productivity. Done wrong, it can paralyze teams, spike IT tickets, and erode employee trust in the tools they’re given and the teams that support them.
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Almaden CEO Leandro Silva Joins Key Discussion on the Digital Future of Business and the Role of AI
On the morning of Thursday, June 12, the São Paulo office of L.O. Baptista Advogados hosted a high-level event titled "Innovation and AI: The Digital Future of Business." The gathering brought together a diverse and engaged audience of legal and tech professionals to discuss how artificial intelligence is reshaping strategic decisions and transforming modern enterprises. Among the featured speakers was Leandro Silva, CEO of Almaden Inc., who joined a dynamic and interactive panel exploring the opportunities and challenges of using AI responsibly in corporate environments.
IT Equipment Checkout: Get Loaner Assets Under Control
Need a better way to manage loaner laptops, shared AV gear, or any other equipment for short- or long-term use? This video shows how Alloy’s ready-to-use equipment check-out system simplifies equipment reservations and checkouts — from request to return. Whether you're supporting a school district, healthcare provider, or government agency, knowing who has what and when it’s due back is essential.
What is Network Discovery? A Guide With Use Cases
Discover what network discovery is, why it matters for IT teams, and how Alloy tools automate asset tracking and visibility.
Nexthink Achieves FedRAMP "In Process" Designation
We are proud to announce a significant advancement in our commitment to serving the US federal market – Nexthink is now listed as “In Process” in the FedRAMP marketplace. To achieve this, we have been working closely with our federal consultant Quzara, to complete a rigorous security assessment. Through this process, we're implementing hundreds of required controls to meet the highest standards of cloud security.
Why Neglecting Asset Tracking Labels Can Harm Your Business
Asset Tracking Labels are small but powerful tools that help businesses monitor and manage their valuable assets efficiently. These labels and a reliable asset tracking system ensure real-time visibility, prevent loss, and streamline operations. Ignoring them can lead to misplaced equipment, unauthorized usage, and costly replacements. Businesses risk inefficiencies, compliance issues, and financial setbacks without proper labelling.
The 5 Paradigm Shifts of Exposure Management, Ep. 52
Exposure management is fundamentally changing the way we view cybersecurity. Ivanti's Chris Goettl and Robert Waters introduce five paradigm shifts brought on by this emerging technology and how your organization's security strategy might shift as a result.
Analytics Plus webinar: The GenAI-powered analytics roadmap for ITOps excellence
The future of IT is data-driven, and AI is leading the charge. GenAI and cutting-edge AI/ML capabilities can empower IT teams to spot hidden gaps, predict future needs, and drive strategic impact across the board. This webinar explores scenarios where AI-powered analytics address critical IT bottlenecks and amplify outcomes.