Your Mobile Alerting & Anywhere Incident Response Solution
Your Mobile Alerting & Anywhere Incident Response Solution.
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The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.
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What to Say When Things Break: Outage Notification Templates for Ops Teams
This practical guide explains what to say when systems break, offering ready-to-use outage notification templates and best practices to help ops teams communicate clearly during incidents. Learn how effective outage communication can reduce confusion, manage user expectations, and maintain trust during service disruptions.
Best Incident Management Software for Engineering Teams (2026)
Compare 9 incident management tools: PagerDuty, Opsgenie, Incident.io, Rootly, FireHydrant, BetterStack, Grafana OnCall, Squadcast, and Last9. Features, pricing, and which fits your team. Product Marketing Manager.
Platform Engineering 101: What It Is, How It Differs from SRE and DevOps, & Why It Matters for Incident Response
Platform engineering has emerged as a response to the growing complexity of modern software delivery. As organizations adopt Kubernetes, microservices, CI/CD pipelines, and infrastructure as code, they are creating dedicated teams responsible for building and operating the internal platforms that power developer workflows.
Response Team @ incident.io
When an incident hits, every second counts. The response team at incident.io builds the tools that make sure engineers aren't flying blind when it matters most. Sam, Tech Lead of the response team, takes us inside what it's really like to build the core of incident.io: the high technical bar, the art of prioritisation, and why there's no shortage of meaningful work to do. If you're an engineer who wants to work on something that genuinely makes other engineers' lives better, this one's for you.
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Forwarding Microsoft SCOM Alerts to the Service Desk
Modern IT operations rely heavily on monitoring solutions like System Center Operations Manager (SCOM) to detect issues across servers, applications, and services. While SCOM excels at generating alerts, organizations often struggle to ensure these alerts translate into actionable incidents in their IT Service Management (ITSM) platforms. Without proper integration, critical alerts may be missed, tickets may be created manually, and incident resolution can be delayed.
AI Engineering at incident.io
Working on AI in incident management means there's no playbook. No million blogs. Just building at the forefront of what's possible with AI models.In this video, Martha, Product Engineer on our AI team, talks about what it's really like working with AI that helps engineers respond to incidents faster. This covers the shift from traditional engineering, learning the personalities of different AI models, and why you need to embrace constant change when new models drop all the time.
Voice AI for Incident Management: Automating Alerts and Response
Why Incident Management Still Breaks at the Human Layer.
YouTube Outage (Feb 17, 2026). What Happened?
On February 17, 2026, YouTube went down for users worldwide. Starting around 8:00 PM ET, the platform's homepage, Shorts feed, sign-in system, smart TV apps, YouTube Music, and YouTube Kids all stopped working. Over 21,000 reports were logged on IsDown alone. The error message was the same everywhere: "Something went wrong." For consumer users, it was an inconvenience. For businesses that depend on YouTube — content teams, advertisers, media companies, live streamers — it was a blind spot.