Operations | Monitoring | ITSM | DevOps | Cloud

Agentic coding tools like Claude Code can write, refactor, and debug across an entire codebase, but by default they read code as plain text, the way grep does. The Language Server Protocol (LSP) changes that: it’s the same code-intelligence layer an IDE uses, and wiring it into an agent lets it read code by meaning instead of by string match. The bigger the codebase, the more a wrong guess about a symbol costs, and the more that structural view pays off.

The core of ROI is visibility. If you can clearly see … 1. What it costs to produce the thing you make, and 2. How much money it makes you … then calculating ROI is easy. But with AI, as with the cloud before it, getting that visibility is extremely challenging. Why? Because the cost data associated with each is inherently chaotic.

Enterprise IT operations leaders are realizing that legacy incident management processes cannot keep pace with today’s sprawling, hybrid-cloud enterprise environments. Enterprise IT doesn’t look anything like it did even five years ago. Hybrid cloud architectures, distributed microservices, and increasingly rapid CI/CD cycles have increased the speed and complexity of IT operations by orders of magnitude, leaving ITOps teams struggling to keep up.

The conversation about AI and software development has mostly been about velocity. Developers write code faster. Pull requests ship sooner. Backlogs shrink. That part is real, and it matters. But there's a bigger shift happening underneath it, and most engineering leaders I talk to are only just starting to feel its weight. AI hasn't just made developers faster. It has fundamentally expanded who can create and ship software. That changes things in ways that velocity metrics don't capture.

AI adoption has accelerated faster than most organizations expected. What started with chatbots has quickly evolved into AI systems capable of making decisions across enterprise environments, with the promise of faster service and more efficient teams. But many organizations are discovering an unexpected challenge: as AI usage expands, costs become harder to predict. Most AI platforms operate on token-based pricing models.