Operations | Monitoring | ITSM | DevOps | Cloud

A modern service desk goes far beyond basic ticketing, serving as the central engine for IT operations. This THWACKcamp session from SolarWinds Day reveals how to streamline and standardize ITSM workflows, transforming the service desk into a strategic asset that eliminates administrative headaches. SolarWinds Sr. PMM Lauren Okruch and THWACK MVP Jeremy Mayfield, Director of IT at National Sugar Marketing, explore how modern service desks go beyond ticketing to become the hub of IT operations.

Today’s IT environments span thousands of devices, hybrid clouds, and distributed teams and complexity keeps rising. That’s why organizations are turning to AIOps-powered automation loops that never stop learning and improving. In this video, we break down how a modern AIOps platform delivers a complete automation cycle: Deep discovery and real-time detection Rapid analysis backed by machine learning Early prediction of emerging issues Instant automation without delays A closed loop that becomes smarter with every repetition.

Dex aims to improve productivity and strategic leadership through predictive analytics and AI solutions. It highlights proactive problem-solving and the necessity for visibility in monitoring systems. Leadership is urged to understand how IT affects staff satisfaction and business outcomes. Immediate goals focus on enhancing visibility, while long-term strategies should align Dex's results with business priorities to secure support and investment.

Choosing the right software vendor is about more than features, it’s about confidence. In this video, we explain what SOC 2 Type II certification is and why it matters when you’re trusting a platform with your operations and data. Alloy Software has completed an independent SOC 2 Type II audit. You don’t need to take our word for it — our security has been validated by an independent auditor. What this means for Alloy Software customers: your data is protected by verified practices for security, availability, and confidentiality, backed by a recognized industry standard.

RFP processes involve more than just pricing; they emphasize support, customer service, and partnership. Companies evaluate solutions by considering features and integration. Ivanti stands out by offering comprehensive solutions that adapt to business needs, prioritizing client feedback and future planning to build strong partnerships.