Operations | Monitoring | ITSM | DevOps | Cloud

Escalation policies are essential for making sure that incidents are quickly addressed and resolved. They provide a systematic approach to automate alerts, guaranteeing that no incident goes unnoticed. Let’s get you started, shall we? An escalation policy is a way to automate alerts and assure that incidents are never missed. The first point of contact for an incident is through an alert that is sent according to the escalation policy.

Building a culture of incident response is not just about solving problems; it is about creating stronger teams, empowering individuals, and fostering a more resilient and thriving workplace. How do you achieve this culture and improve your incident management processes? Let’s dive in;

Of course, one expects an alerting solution to be reliable. This is important because a missed alert can have a significant impact on the business. It is about IT uptime, disruptions in production or other critical system conditions. Business processes, production workflows and therefore money, the reputation of the company or even the health of the employees are at stake. But what does reliable alerting actually mean and how is it achieved?

It is now the de facto standard for companies to operate across numerous regions and cloud-accounts. The reasons for this vary, and depending on where you sit in the organization, these reasons may be more or less apparent to you.

Network Operations might never be the same. But then again, why would anyone want it to be? The power of automation and orchestration can bring incredible value to the Network Operations Center (NOC), including the business-critical call to get proactive and ahead of the incidence response and management game. It’s more than a towering volume of events – it’s the complexities involved, too.

This post introduces the Pandora FMS monitoring solution and how to integrate it with ilert to establish reliable alerting. The guest post is written by Sancho Lerena, the CEO of Pandora FMS.