Operations | Monitoring | ITSM | DevOps | Cloud

Organizations rely more than ever on their engineering teams to get in front of their customers. Quickly delivering the latest functionalities to end-users in a reliable way can make or break a company these days. This need raises the pressure on engineering to deliver a scalable platform, rollout application updates faster, and manage applications efficiently once in production.

If you’re an SRE, you might view AIOps with great excitement. By automating complex workflows and troubleshooting processes, AIOps could make your life as an SRE much easier. Alternatively, SREs may choose to view AIOps with disdain. They might think of AIOps as just a fancy buzzword that doesn’t live up to its promises, and that can become a distraction from the SRE tools that really matter. Which perspective is right?

One of our most requested and popular features, IP ranges for the Docker executor, recently became available to all customers on a Performance or Scale plan. With IP ranges, you can route job traffic through an IP address that is verifiably associated with CircleCI. This enables your team to meet compliance requirements by limiting the connections that communicate with your infrastructure. With any new feature, you want to know how much it’s going to cost your team.

Kubernetes provides a set of primitives to run resilient, distributed applications. It takes care of scaling and automatic failover for your application and it provides deployment patterns and APIs that allow you to automate resource management and provision new workloads.

We’ve been pretty lucky at incident.io to be able to avoid dealing with more complex authentication issues for quite a while, because we piggy-back on Slack to know who you are and which organisation you work in. Whole companies have been built around doing authentication and user profiles really well, so it was pretty neat to be able to avoid doing most of that work for so long!

What comes to mind when you hear the term 'incident commander'? You are not alone if you think about fancy, tri-cornered hats, well-polished shoes, and a uniform weighed down by medals. The roles of incident commander, incident manager, or technical escalation manager have been typical in large organizations but are gaining popularity in smaller companies. For the purposes of this article, we will use the term 'incident commander,' but any of the above titles could work.

In February we had our first online meetup of the year, 'Connecting and securing your microservices by using EnRoute.' Check it out on our YouTube channel if you missed it. Meanwhile, for Civo Shorts, David Flanagan of Pulumi explains why Civo is his service provider of choice for testing environments. Plus guides and tutorials on all things Cloud Native and Civo. Read on.

Serverless Computing, or simply serverless, is a hot topic in the current software market. More and more companies are shifting their operations from traditional server-oriented architecture to faster, more modular serverless architecture. The “Big Three” cloud vendors (AWS, GCP, and Microsoft Azure) have shown immense interest in offering the best serverless experience possible. But what exactly is serverless? And how does it work if there is no server at all?