Operations | Monitoring | ITSM | DevOps | Cloud

Customer service is essential to a businesses’ survival, and it makes sense when considering the impact that poor customer service can have on a business in terms of reputation and sales. In fact, 70 percent of people have claimed that their purchase decisions are based on the customer service received, so it is imperative for businesses to invest in their customer service experiences continually.

Repatriation in cloud computing refers to moving workloads from the public cloud to on-premise infrastructure. Sarah Wang and Martin Casado from Andreessen Horowitz have written one of the most popular articles about repatriation: they explain the motivation with the significant cost savings possible. For software-based businesses, public cloud spend can rise to 50% of the cost of revenue (COR). Reducing these costs has the potential for significant margin increases.

Using anonymized data from 50,000 incidents, the Incident Benchmark Report reveals insights into the when, what, who, and how behind incidents and highlights behaviors that correlate to faster response times.

It is no secret that microservices architectures lend themselves to complexity. This can be a small price to pay when your workflows and processes are organized to ensure that everyone on the team is informed, accountable, and content. Setting up an internal developer portal is one of the best things you can do for the team, as it is an easy, surefire way to get your services, resources, and processes in order.

At Civo, we have always sought to expand people’s understanding of technology. From setting up an academy to help people get to grips with Kubernetes to running developer events around the world, we firmly believe that the benefits of technology should be accessible to everyone. There is a growing global community in the tech sector that is focused on a new way of doing things. This community is united by a conviction that these changes must be done for the benefit of all.

We are all about providing the best web deployment experience on the market. Working to ensure that our product is delivering the quality we promise with regular product updates and new features being introduced all the time. And that’s exactly why we’re here! We’re delighted to share the new version of our API server and Metrics server, designed to optimize transparency, crons, builds and sources operations control- to name but a few. Ready to find out more? Keep on scrolling.