Operations | Monitoring | ITSM | DevOps | Cloud

For many businesses, especially large enterprises, contact centers are a key contributor to revenue and customer satisfaction. While “omni-channel” (voice, chat, email, social) is how many if not most contact centers operate, calls are the still the most critical element of their communications.

Feature management is an emerging set of tools and techniques for developing and testing software based around feature flags. It’s intended to increase productivity and performance, as well as improve software quality. Of course, you’ll also need to keep tabs on all those feature flags, so it only makes sense to pair feature management with observability for a more holistic view of your software development cycles.

Whether you're the author of a pull request or a code reviewer, it's important to focus on what matters, while making sure you don't miss any important feedback from your teammates. This is especially true when you're making a return visit to a pull request, and you want to pay the most attention to any sections of the PR with unresolved comment threads.

The rise of complex containerized software environments sees an increased need for reliable delivery solutions like application delivery controllers (ADCs). ADCs such as Citrix function as load-balancing intermediaries within a software delivery network. They are positioned between application and user servers where they manage traffic flow via various structured and centralized processes.

We are excited to announce that Bitbucket Pipelines now supports Linux Docker ARM self-hosted runners. The new runner type supports running pipelines on your own ARM infrastructure, allowing you to build and test your code on a wider range of platforms.

Welcome again to another Decoding Logic App Dilemmas: Solutions for Seamless Integration! This time we selected a real problem presented by a client during one of our Logic Apps training courses: How to remove the first line from a flat file (CSV)! In this case, we have a CSV file where the first line contains the column headers that we want to see removed from the message in order to process only the data.

In today's dynamic world of software development and system operations, making informed decisions and developing effective strategies rely heavily on data. The OODA loop, developed by military strategist John Boyd, consists of a recurring cycle: Observe, Orient, Decide and Act. This is then followed by a Feedback stage (not represented in the OODA acronym for some reason) before the cycle repeats itself, allowing for continuous optimization.

When you plan monitoring strategies, the first thing you need to consider is the characteristics of the target systems. Depending on the resources you want to monitor, you will have to apply different architectural designs such as data collection, metrics generation, visualization, refresh schedule, and more. When you want to monitor network systems, making these considerations will allow you to achieve the right monitoring solutions.