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The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

bigpanda

What are agentic IT Operations?

Sep 2, 2025 By Sam Osborn In BigPanda
The rise of hybrid cloud, CI/CD, agile methodologies, and microservices has dramatically accelerated innovation, but it has also brought corresponding increases in complexity, fragmentation, and chaos. Enterprise IT departments are struggling to keep up. To stay ahead of these complex environments, enterprises have dramatically increased their spending on observability and IT Service Management (ITSM) tools. However, despite a 20% year-over-year increase in spending, incident detection remains poor.
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spike

What is Automated Incident Response

Sep 2, 2025 By Sreekar In Spike
While writing our 2024 recap, we found that teams handled over 2.2 million new incidents. Critical incidents alone tripled, increasing from 3,000 in 2023 to 9,200 in 2024. Dealing with such a large volume of incidents is not an easy task. And dealing with them manually is definitely not easy. Your valuable time goes into routine tasks like creating tickets, setting up war rooms, and notifying stakeholders. These keep you from fixing the actual problem.
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interlink

What is Single Pane of Glass Monitoring and How Can Enterprises Leverage It for Enhanced Visibility?

Sep 2, 2025 By david.arrowsmith In Interlink
Large enterprises today grapple with increasingly complex IT environments - spanning multiple cloud services, hybrid infrastructures and countless applications. Exacerbated by technology silos, the sheer volumes of data generated in such environments can quickly overwhelm IT teams, impairing their ability to identify and respond to customer impacting issues before outages strike.
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pagerduty

From Alert to Resolution: How Incident Response Automation Cuts MTTR and Closes Gaps

Sep 2, 2025 By Aatharsha Jeyachelvan In PagerDuty
Every minute of downtime costs money. Every manual handoff adds risk. And every incident without a standardized fix becomes an opportunity for inconsistency, delay, and escalation. That’s why more operations and SRE teams are turning to Incident Response Automation. Through the PagerDuty Operations Cloud, teams can leverage safe, pre-defined remediation actions, enabling responders to go from alert to resolution in minutes, not hours, reducing MTTR and improving response consistency.
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rapidspike

Ecommerce Security Incidents: Stripe, Pandora, and OpenCart

Sep 1, 2025 By Georgina Grant-Muller In RapidSpike
Cyberattacks against ecommerce businesses are accelerating, and recent incidents show just how many different angles attackers are exploiting. Whether it’s phishing campaigns, third-party data breaches, or malware injections, ecommerce stores are a prime target. Here are three recent incidents making headlines, and what they mean for ecommerce operators.
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squadcast

How to Choose the Right Incident Management Tool for Your Team

Aug 29, 2025 By Vishal Padghan In Squadcast
IT disruptions are inevitable. What separates a resilient organization from the rest is its ability to respond quickly, efficiently, and collaboratively to incidents. The cornerstone of such responsiveness? The right incident management tool. But with a market flooded with tools, each promising to revolutionize your workflows, how do you pick the one that truly fits your team's needs? In this blog, we'll break down the key factors to consider when selecting an incident management tool, ensuring you make an informed decision that enhances your team's effectiveness and reliability.
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signl4

Enhancing Building Automation: Overcoming Challenges with SIGNL4

Aug 29, 2025 By SIGNL4 In SIGNL4
Building Automation Systems (BAS) are integral to modern facility management, providing centralized control over a building’s mechanical and electrical systems. By automating these systems, BAS enhances occupant comfort, reduces energy consumption, and streamlines facility operations.
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graylog

Understanding Incident Response vs Incident Remediation

Aug 28, 2025 By Jeff Darrington In Graylog
At a high level, incident remediation is a part of the incident response process. An Incident response plan manages the incident lifecycle across planning, detection, investigation, and recovery. Meanwhile, incident remediation focuses on identifying root causes and implementing measures to prevent future occurrences.
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spike

Introducing "Resolved by Timer"

Aug 27, 2025 By Kaushik In Spike
Today, we are introducing Resolved by Timer. It is a timer you can set on your incidents. When the timer runs out, the incident resolves on its own. Not all incidents need manual attention. Sometimes they just sit on dashboards, adding noise long after they have stopped mattering. And when that happens, Spike also treats them as “open incidents,” which can end up suppressing new alerts if the same problem re-triggers later. Resolve Timer solves both problems.
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