Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

Hybrid Cloud: Send Alerts from Enterprise Alert to a SIGNL4 Team

With our on-premise alerting software Enterprise Alert you can deeply integrate into your IT infrastructure and other backend systems as well as communication infrastructure. For some alerting scenarios it might be useful to notify teams independently from your own communications environment or infrastructure. In this case our new app-based alerting service SIGNL4 can be a great asset. SIGNL4 is a plug&play cloud solution.

The Power Of Operational Reviews

Last fall, we introduced PagerDuty Analytics, a product that combines machine and human response data to provide operational insights that enable organizations to drive process maturity and improved business outcomes. Today, we’re excited to announce that it’s generally available! As part of our expanded Analytics product offering, we’re rolling out a set of prescriptive operational performance scorecards.

Container Incidents by Tabletop intro to Real time Security Operations

When suspicious or risky behaviors occur on one of your servers or containers, what can you see and how quickly can you see it? The growing use of complex infrastructure coupled with sophisticated malicious actors requires immediate action when an incident does occur. Preparation is key.

February product updates. Anomaly detection, incident management and better UX

This past couple of month were a bit hectic and there’s a good reason behind that. We’ve set out to create a better experience for our users, and it’s exactly what we did! Besides making a lot of quality-of-life changes, we’ve introduced new features that we think, will speed up the speed at which you’ll debug your applications and give you a whole new perspective on all things AWS Lambda.

IT Ops reporting is broken BigPanda Unified Analytics can help

Your IT Ops execs and your service owners want reports that show easy-to-understand reports on: Application and service uptime and performance, IT Ops and NOC team performance & Incidents by source, severity and other parameters. To do this, your IT Ops team is probably wasting precious hours every week, wrangling with spreadsheets and general-purpose reporting tools are hard to use and update. BigPanda Unified Analytics can change all of that. ..hours that your IT Ops team doesn’t have!

Postmortems Part 2: How to Adopt a Learning Culture

Culture is the way we do things together. It’s the secret sauce that results in happy, healthy teams that consistently meet their goals. It’s also the hardest thing to define, cultivate, and change in an organization. True cultural change requires more than creating and communicating policies. It takes collaboration, persistence, and experimentation.