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Incident Management

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

What are event intelligence solutions?

As technology evolves, so does the language we use to describe it. Not surprisingly, IT operations have evolved dramatically since 2016. Given these changes and enhancements in artificial intelligence, the industry is overdue for an updated definition of AIOps platforms. AIOps isn’t going away, but we are changing some ways we talk about it. In the Gartner Hype Cycle for ITSM, 2024, Gartner announced new phrasing to describe the technology used in event management.

Building a multi-platform on-call mobile app

A significant part of being on-call is the ability to respond to pages and handle escalations on the go. In the early stages of developing incident.io On-call, we considered whether a Minimum Viable Product (MVP) could rely solely on SMS and phone calls. However, we quickly realized that a fully featured mobile app was going to be essential to the on-call experience. This led us to the question: how should we build this mobile app?

Dear Customers, we couldn't have done it without you. With love, incident.io

We’re excited and honored (and might even be blushing a little) to share our Summer 2024 accolades from G2, including being ranked #1 in G2’s Relationship Index! There are several factors that go into determining this ranking, including: While all of these awards are special to us, Best Relationship means a lot because, well, our customers mean a lot.