The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.
Implementing integrations without a mountain of technical debt can be challenging. But it doesn’t have to be all bugs, burn out, and outages when shipping integrations at a high volume. We’ve unlocked a pattern at FireHydrant to rapidly build and release integrations without swiping the technical debt credit card each time — and that gave us a fastlane to building premier integrations.
This post highlights some of the features and improvements that we have released in the last month. If you want to submit your own ideas or vote on existing feature requests, you can now use our new public roadmap at roadmap.ilert.com.
Most engineering teams are no strangers to key performance indicators (KPIs), those metrics tracking progress toward critical goals and targets. Ideally, tech leaders design KPIs to focus teams on what matters and prove their contribution to the company’s overall performance. Of course, KPI data should also uncover critical information that guides informed decision-making. For engineering teams tasked with managing the customer experience, KPIs often track availability.
Mean time to resolution (MTTR) is a metric that transcends industry and technology. It’s a measure of how quickly, on average, support teams identify, act, and resolve IT issues and incidents. Because MTTR directly relates to service quality, maintaining a low MTTR is a critical goal for DevOps and SRE teams. These teams have a vested interest in resolving issues quickly because escalating incidents to higher levels of the support team increases response and resolution times.
I’ve had the honor and privilege of authoring The SRE Report for the last three years. For the 2023 version, this included working with some amazing individuals like Anna Jones, Kurt Andersen, and Steve McGhee. Download The SRE Report 2023 here (no registration required).
In 2021, the Biden administration issued an executive order outlining that the government and private sector need to work together to combat cyberthreats and improve the nation’s collective cybersecurity stance. As cyberattacks become more common and more costly, the United States — like other nation-states — needs to do everything it can to prevent attacks and rapidly respond to them when they occur, which requires modernizing its approach to incident response.
