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Change is the only constant, particularly in a rapidly evolving industry like IT. Software gets constant updates, new hardware gets launched, and frameworks evolve with trends. Staying up-to-date on these changes can help you stay ahead of the competition. But it's not always easy to get people used to these new changes. It’s no surprise that change management has been a key aspect of ITIL.
IT service management (ITSM)—the management and support of IT services—is vital for good customer service. It encompasses problem management, incident management, change and release management, and service-level management. Because it’s an integral part of customer service, it’s important to keep it optimized and streamlined. Here are three ways automation can help with those efforts.
If you’re a banking customer, chances are you’ve used a product created by Intellect Design Arena. The Chennai-based fintech company supports more than 10 million transactions a day across 91 countries, with cloud-native solutions for core banking, transaction, risk, treasury, and insurance. Intellect has doubled its customer base nearly every year.
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For the last two years, it’s an understatement to say we’ve witnessed big shifts in the relationship between most employees and their work environment. Many of us saw our work experience transform seemingly overnight into predominately a digital one as working from home became the ‘new normal.’
We’re pleased to announce that ServiceNow has been named on the Fortune World’s Most Admired Companies list for the third year in a row, ranking No. 5 in the Computer Software category. The list recognizes the top-rated large US companies according to executives and directors from the companies, as well as external analysts.
Feel like you're working through the same tickets and tasks over and over and over again? Breakout of your IT Groundhog Day time loop with the help of scripts and automation. Helpdesks and IT teams are inundated with repetitive, time-consuming, often low-value tasks that distract from larger strategic projects. With most IT leaders saying their staff is already stretched thin, this leaves little room for important projects that will lead to greater organizational productivity and efficiency.
Collaboration apps, such as Microsoft Teams, have become critical during the pandemic because they enable employees to stay connected and engaged while they work. Just how critical? Microsoft reported 270 million Teams users in January 2022, up from 75 million in April 2020, a few weeks into the pandemic, according to ZDNet. Teams and similar apps have proven essential to the remote workplace. ServiceNow is one of the companies benefiting from Teams adoption.
