Unique HR challenges for federal healthcare agencies As a human resources specialist, you’re being challenged like never before. In addition to meeting traditional demands such as quickly and efficiently attracting, hiring, and retaining quality employees, you’re also facing new challenges, including pressure to make your workforce more efficient, modernize employee processes, and work within ever-tightening budget parameters.

Think about the impact of artificial intelligence (AI) capabilities on something as ubiquitous as search. We all use search in our everyday lives, and our preferred search engine responds with pages and pages of highly relevant information, definitions, reviews and recommendations, history, and so much more. But this type of consumer-life use case can be miles away from how we use search in the enterprise. In that context, what may seem simple gets a lot more complicated.

A combined ITSM and ITOM approach can make your business more resilient and proactive in three ways. We’ll start with a stat that most anyone will appreciate: In the average enterprise, about 60% of incidents are generated by machines (servers, storage, network routers, etc.) instead of people, ServiceNow research finds.

Every business has a CEO. And especially in today’s environment, most CEOs face challenges. Business continuity, employee productivity, customer service, to name a few. If they didn’t know it before, COVID has made CEOs realize that outdated, offline processes are slowing them down, frustrating employees and customers, and costing them too much. With winter approaching in half the world, one could say CEOs feel they’re being left out in the cold.