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Back to Work: COVID Management in the Workplace

Returning to the workplace post-COVID-19 will require a careful balance of coordination, sensitivity, and logistics. You may be grappling with questions such as: Our Back to Work webinar series can help you think through these questions and more to ensure proper COVID management once you’re back in the workplace.

ServiceNow simplifies vaccine management with new capabilities

COVID-19 vaccine manufacturers have collectively agreed to release 12 billion vaccine doses globally in 2021, according to McKinsey & Company research, provided they all pass clinical trials. However, turning those vaccines into vaccinations is a colossal undertaking that requires significant coordination. In January, we announced our Vaccine Administration Management (VAM) solution to simplify that effort.

From ITSM to enterprise service management

More and more organizations are embracing digital evolution to improve processes and increase productivity. The Environment Protection Authority (EPA) Victoria, a state government agency in Australia, is one such organization. EPA Victoria embarked on a large-scale digital transformation journey three years ago to reinvent its operations, its interactions with the public, and its approach to environmental protection in the state of Victoria.

What Are Shared Services? (Your Guide For 2021)

What are shared services? How does a shared service business model work? In this article, we will be breaking down everything you need to know about shared services. Are you trying to build a request-centric operations model that places an emphasis on simplified customer experience? We will be exploring the key benefits of adopting a shared services model. There has never been a better time to start exploring the consolidation of business operations.

Now Platform Quebec release boosts employee experiences for the new era of work

The world of work looks vastly different than it did one year ago. Where we work and how we work have been decoupled and many of these changes are here to stay. Creating a great employee experience has become a key competitive differentiator and extends beyond HR into legal, workplace services, and more.

New ServiceNow industry solutions strengthen operations and drive growth

This week marks one year since ServiceNow sent employees home to shelter in place. During that year, the world changed and the demands and expectations of our customers forever changed with it. I’m proud that ServiceNow was there to help our customers survive and thrive.

How AI Will Give IT Professionals Their Time Back

The whole world has been dreaming about the possibilities of artificial intelligence for decades. Whether it's cars capable of making critical decisions and driving themselves, or robots capable of lending a hand around the house, the potential is almost limitless. The benefits of AI aren't limited to the everyday life of the consumer, however, and IT is just one sector set to reap the rewards as software becomes ever smarter.