Operations | Monitoring | ITSM | DevOps | Cloud

What if IT issues could be resolved before a ticket is ever created? In this episode of Tech Transformed, Sean Heuer, CEO of Resolve Systems sat down with host Shubhangi Dua of EM360Tech to explore the groundbreaking concept of Zero Ticket IT. Heuer explains it's not about solving tickets faster—it's about eliminating the need for them entirely. Together, they dive into how agentic AI and intelligent automation are reshaping the future of IT operations, moving away from reactive models and towards seamless, proactive resolution.

Join us in this episode as Aparna breaks down the evolution of Enterprise IT Management (EITM) and its role as the backbone of digital transformation. From tackling tool sprawl and FinOps to redefining CIO priorities, we explore EITM’s evolution- from “system of record” to “system of intelligence”, top IT challenges, how CIO’s can balance risk, innovation, and executive leadership all at the same time, AI integration hacks, and how organisation today and future-proof their IT and integrate quantum computing, adaptive workspaces, and verticalized AI.

IT landscapes are vast, widespread, and increasingly complex—demanding tools that don’t simply keep up, but lead the way. Enter Analytics Plus 6.0, a powerful upgrade designed to bring advanced AI, GenAI, and machine learning (ML) capabilities into everyday ITOps. In this session, you will learn to deploy decision intelligence for contextual recommendations that address underlying IT inefficiencies—even those that are difficult to spot.

CloudFin, a podcast series by ManageEngine CloudSpend to help you take right financial decisions on your cloud. Here is a fireside chat where we discuss about the complexities of cloud cost and ways to tackle it.