As the emerging technologies team within ServiceNow digital transformation (DT), we’re always searching for new technology that can solve complex problems. When we saw how generative AI capabilities could deliver rich experiences and unlock the potential of our technology, people, and processes across the organization, we immediately pivoted to embrace it.

There’s no doubt that generative AI and the productivity it promises have captured the world’s imagination. We’ve talked about applying AI to just about everything—from those soul-crushing tasks we never want to do again to dreams within our grasp for the first time. Goldman Sachs estimates that generative AI could add nearly $7 trillion to global gross domestic product (GDP) in the next decade.

There’s never been a more exciting time for digital transformation. While ServiceNow has long realized the power of AI on the Now Platform®, the newest generative AI (GenAI) technologies are creating incredible possibilities for automation and productivity in the enterprise. To help our customers capitalize on these opportunities, I’m thrilled to announce the Now Platform Vancouver release, available today.

In my conversations with the ServiceNow partner community, there’s one thing I’m consistently asked: How do we work with you to adapt to the rapid speed of innovation and change? My answer is simple: To truly innovate, you have to understand the trends behind the innovation. ServiceNow recently collaborated with Harbor Research to scan the global marketplace.

IT service providers have historically thought in terms of “technology first,” but that’s changing. More and more of the top technology service providers in Asia-Pacific (APAC) are adopting a customer-centric and industry-oriented approach to how they devise, deliver, and diversify their solutions. That shift in thinking might seem unremarkable. After all, isn’t everyone talking about customer centricity these days?