How to Define Incident Severity Levels For Your Service Desk
Dive into the world of Incident Management with our latest video! We'll explore the essential concept of Incident Severity Levels and why they're crucial for any organization.
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Zendesk outage: A case for proactive monitoring and faster incident response
On March 20, 2025, starting at 15:43 AM UTC, Zendesk users globally encountered 503 “Service Unavailable” errors and 5xx server-side issues, disrupting access to critical support tools and communication channels. While immediate mitigations stabilized core services, intermittent issues continued for over 24 hours, underscoring the complexity of multi-pod infrastructure failures.
Getting started with Zendesk dashboards
Zendesk is one of the most popular customer service platforms, known for its ease of use, robust ticketing system, and powerful automation capabilities. While Zendesk comes with native reporting and dashboards, they can be limited in terms of customization and data correlation across different sources. Additionally, building complex visualizations in Zendesk often requires more advanced knowledge of their reporting tools. This is where SquaredUp comes in!
From vision to voice: Is multimodal AI the next frontier of technology?
This episode gives you unique insights into how AI is evolving to process information more like humans, leading to innovations that could revolutionize industries and daily life.
ServiceNow Platform Yokohama release
The ServiceNow Platform Yokohama release brings together ground-breaking AI agent innovations, connected data, and automated workflows all on a single platform.
How to design the perfect SLA, SLO and SLM compliance dashboards
Service level metrics—SLA, SLO, and SLM—are game-changers, helping you unlock actionable insights, improve service reliability, and align your IT service efforts with business objectives. This webinar will explore how AI-powered analytics can help you proactively establish and monitor key service level metrics to drive your IT service performance to new heights.
Episode 16: ITOM in Action: Automation, Monitoring, and Beyond ft. Sharath Babu
Dive into the future of observability with our latest Server Room episode!
New intuitive widgets and smart view pop-ups for dashboards in ServiceDesk Plus!
ITSM dashboards need to go beyond vanilla KPI metrics, transforming into workspaces that offer service desk technicians an operational overview, managers tactical insights, and executives a strategic snapshot for every aspect of your IT service delivery. With that in mind, we just introduced new intuitive dashboard capabilities in ServiceDesk Plus. Say hello to a data-driven and context-rich way to manage your tickets. Here’s what’s new.
StartingPoint Product Video - Snippet
StartingPoint Product Video Snippet.
The Cost of Bad Workflow in Enterprise Companies
In today's fast-paced digital landscape, the cost of bad workflow in enterprise companies has grown significantly. Without effective workflow automation tools, employees are forced into time-consuming, manual processes that drain productivity, increase operational costs, and hamper organizational agility. Many enterprises still rely on outdated systems and scattered workflows that prevent them from reaching optimal productivity.