Operations | Monitoring | ITSM | DevOps | Cloud

In the fourth episode, learn how to automate critical ITSM practices from end to end with no-code automations and low-code components. We will go over how to configure business rules, SLAs, and other essential automations that let you manipulate data within ServiceDesk Plus Cloud.

In this episode of Server Room, we sit down with Saravanan Muthian, Chief Information Officer at Zoho Corp, to explore what it really means to "eat your own dog food." From stress-testing new apps internally to managing sprawling data across multiple tools, Saravanan walks us through the philosophy, challenges, and advantages of trusting your own tech stack. We also talk about Zoho’s decision to invest in its own data centres, the balance between automation and human touch, and the importance of sustainable scaling in IT.

See what ServiceNow leaders have to say about the importance of AI+data +workflows in this video, from orchestrating tasks at scale to unlocking the next best action for every customer. This isn’t just a formula—it’s our future.

A critical, mandatory shift is coming to how your organization manages digital certificates. In a move recently approved by the CA/Browser Forum, the maximum lifespan for publicly trusted certificates is set to drastically reduce from the current 398 days down to 47 days by March 2029. Importantly, this isn't a distant concern—the move is said to roll out in a phased manner and includes significant intermediate steps starting as early as March 2026, by which time the certificate lifespan will come down to 200 days.

In this webinar, we explored how integrating IT Operations Management (ITOM) with your IT Service Management (ITSM) platform can elevate service delivery and operational efficiency. Key takeaways include how to: Looking for ITOM in the cloud? Site24x7 delivers powerful IT operations management and integrates seamlessly with ServiceDesk Plus Cloud—offering the same advanced features.

What if IT issues could be resolved before a ticket is ever created? In this episode of Tech Transformed, Sean Heuer, CEO of Resolve Systems sat down with host Shubhangi Dua of EM360Tech to explore the groundbreaking concept of Zero Ticket IT. Heuer explains it's not about solving tickets faster—it's about eliminating the need for them entirely. Together, they dive into how agentic AI and intelligent automation are reshaping the future of IT operations, moving away from reactive models and towards seamless, proactive resolution.

Join us in this episode as Aparna breaks down the evolution of Enterprise IT Management (EITM) and its role as the backbone of digital transformation. From tackling tool sprawl and FinOps to redefining CIO priorities, we explore EITM’s evolution- from “system of record” to “system of intelligence”, top IT challenges, how CIO’s can balance risk, innovation, and executive leadership all at the same time, AI integration hacks, and how organisation today and future-proof their IT and integrate quantum computing, adaptive workspaces, and verticalized AI.