Enhanced multi-modal Ask Zia, AI-powered workflow builder, guided tours, and more

ManageEngine

Oct 7, 2025

We've rolled out our biggest GenAI release for the cloud version of ServiceDesk Plus. Explore the enhanced Ask Zia that now sports an LLM-style interface, and the new GenAI-powered workflow builder that can move your workflows from concept to execution in minutes. Plus, learn how to connect the on-premises version of ServiceDesk Plus with over 40 telephony providers that help your support teams place and receive calls directly within the application.

Watch this video as our product experts walk you through these updates that enhance your productivity.

Watch other ServiceDesk Plus Premiere videos:
👉 January 2025 edition - https://youtu.be/YIDiKDS23FI
👉 February 2025 edition - https://youtu.be/L_PNfRg9CQk
👉 March 2025 edition - https://youtu.be/Y2VFaZGUd6E
👉 April 2025 edition - https://youtu.be/jmRf9RpCECI
👉 May 2025 edition - https://youtu.be/calItFpHBT0
👉 June 2025 edition - https://youtu.be/YjcBhGIOv-E
👉 July 2025 edition - https://youtu.be/FgQvEHCyv7U
👉 August 2025 edition - https://youtu.be/iNqjuklJInk

ServiceDesk Plus new features & enhancements:
👉 Major features and improvements - https://mnge.it/new-features
👉 What's new in ServiceDesk Plus - https://mnge.it/release-notes
👉 What's new in ServiceDesk Plus Cloud - https://mnge.it/new-features-cloud

👉 For more information on ServiceDesk Plus, visit https://mnge.it/what-is-SDP
👉 To know more about ServiceDesk Plus Cloud, visit https://mnge.it/sdp-cloud
👉 Schedule a personalized demo from our experts - https://mnge.it/Get-free-demo
👉 Get a tailored price quote - https://mnge.it/Contact-Sales
👉 Key features and capabilities - https://mnge.it/Key-features
👉 Get started with a 30-day free trial - https://mnge.it/Start-free-trial
👉 ServiceDesk Plus editions - https://mnge.it/Compare-editions
👉 Our AI features and capabilities - https://mnge.it/ai-features

Watch other features in ServiceDesk Plus:
👉 Zia in ServiceDesk Plus ► https://youtu.be/l37IpNWYmw4
👉 Incident management ► https://youtu.be/u3o6xKIDjWM
👉 IT change management ► https://youtu.be/ucJmV_OIsVA
👉 IT asset management ► https://youtu.be/I38t6LXbdiA
👉 Request management ► https://youtu.be/4JSWpZbESQo
👉 Knowledge management ► https://youtu.be/dOAIf7Oyhds
👉 Enterprise Service Management (ESM) ► https://youtu.be/kZtPgu6jiQg
👉 Configuration management database (CMDB) ► https://youtu.be/sUyDgi6geNw
👉 IT project management ► https://youtu.be/vmFnYMdvQjs
👉 Release Management ► https://youtu.be/fm2JmbMuTKU
👉 Self-Service Portal ► https://youtu.be/qboxoPzbVIo
👉 Asset discovery ► https://youtu.be/C1Jjl791vUQ
👉 Request Life Cycle (RLC) ► https://youtu.be/9YFaDTvuBVY

Useful resources:
👉 Conforming to ISO 27001 with ITSM best practices [Free Ebook] - https://mnge.it/tj7z2
👉 How AI agents will reshape your ITSM strategy? [Industry survey] - https://mnge.it/ai-itsm-survey
👉 How AI can make your enterprise IT audit-ready - https://mnge.it/oXO
👉 Building an audit-ready ITAM strategy: A guide for IT asset managers - https://mnge.it/free-ITAM-ebook
👉 How generative AI can improve your knowledge management - https://mnge.it/Gen-AI-KM
👉 A comprehensive guide to IT asset management [ITAM] - https://mnge.it/itam-guide
👉 AI-driven ITSM trends to expect in 2025 - https://mnge.it/ai-itam
👉 6 ways ServiceDesk Plus simplifies your job as a change manager - https://mnge.it/change-manager-pdf
👉 A comprehensive guide on IT support - https://mnge.it/IT-support
👉 A guide to operational-level agreements (OLAs) - https://mnge.it/OLA
👉 The unified asset discovery agent in ServiceDesk Plus - https://mnge.it/wD6
👉 How AI will redefine the way IT service desks work - https://mnge.it/DBb
👉 6 AI-based use cases for your service desk - https://mnge.it/5D7
👉 6 key automation ideas to streamline your IT service desk - https://mnge.it/Automation
👉 How Agentic AI and AI agents transforms enterprise ITSM? - https://mnge.it/5Ctai
👉 Breaking new grounds in IT asset management with AI - https://mnge.it/ai-in-itam