Operations | Monitoring | ITSM | DevOps | Cloud

Focus on the service groups generating higher revenue among your customer accounts using the Gross Group Revenue report in Analytics Plus.

Is your service desk struggling to manage daily workflows? When your MSP is stuck in operational mode, your technicians are spending valuable business hours fighting with competing priorities, undocumented processes, and unclear escalation practices instead of ticket resolution.

Monitor SLA breaches and ensure better compliance rates across your managed help desk accounts using the SLA violations report in Analytics Plus.

Learn how incident management works in ServiceDesk Plus, starting from ticket creation to its closure. ServiceDesk Plus is an IT service management software that helps organizations streamline their ticketing, and manage their IT efficiently, ensuring there's minimal downtime and top notch IT service delivery.

We'll see how to integrate InvGate Service Desk with Zapier, a web service that enables interaction with dozens of applications, such as Slack, HubSpot, Google Suite, Office 365, Zoom, Mailchimp, LinkedIn, and many more. We will teach you how to capture events, such as a new request in InvGate Service Desk, and prompt an action in another tool, such as sending a direct message, assigning a task, posting on social media, creating a meeting, or anything you need.

Track the bill information of your managed customer accounts using the Bill Details report in Analytics Plus.

Spot backlogs and work toward better resolution times across your managed help desk accounts using the Backlog Analysis by Customer report in Analytics Plus.

Watch this session to learn how analytics can help you: Use insights from past projects to mitigate potential risks in current projects, Meticulously track the progress of projects using essential project management tools such as burn down, and burn up charts, and Review the overall project status and task status, and initiate corrective action, if necessary.

Identify where requests are piled up, and trace them back to the technicians responsible with various technician reports in Analytics Plus.

Understand the life cycle of long-pending requests in your help desk using request history reports in Analytics Plus.