If you use ServiceNow, JIRA or another service desk system, your helpdesk and ITSM teams have probably run into some of these issues:

• A single outage or disruption creating hundreds of tickets
• Critical contextual information missing from these tickets
• Duplicate and wasted efforts because your service desk and your monitoring tools are not connected through a bi-directional integration

What's the cure? AIOps.

When you adopt AIOps with BigPanda, in about 8-12 weeks, you can reduce your ticket volume by up to 99%, use information from your CMDB, inventory databases, spreadsheets and excel files to add critical context to your tickets, and unify workflows between your IT Ops, helpdesk and ITSM teams.