Operations | Monitoring | ITSM | DevOps | Cloud

BigPanda allows you to resolve incidents quickly and easily in real-time, and drive IT Ops performance using reports and analytics. Here's a quick overview of Operations and Analytics consoles.

Our software can make your life at work easier. InvGate Insight, InvGate Manage, and InvGate Service are complementary offerings that improve IT support, request management across all business areas, and IT asset management.

Have you ever felt that having an extra set of hands in your service desk could relieve you of those trivial tickets? Have you ever wanted someone who could respond to questions when you’re busy putting out fires in your IT, or someone who could help an end user fix their printer when you’re midway through a change implementation? But then, there are always budget constraints that prevent you from getting the extra help you need, right?

Enhance your business model by monitoring your organization's recurring revenue using reports in Analytics Plus.

Measure resolution rates against help desk targets to identify how far you're off target and improve overall resolutions using Analytics Plus reports.

If you’re spending significant time creating performance reports that aren’t being read or acted upon, then it would be wise to look at these 5 IT service desk reporting tips.

Boost customer satisfaction by tracking first call resolution (FCR) rates in your help desk using Analytics Plus reports.

Request Life Cycle(RLC) lets you design the complete life cycle of a ticket visually using a simple, drag and drop canvas. Break down the life cycle of a request into various statuses and transitions, i.e., conditional actions required to move from one status to another.

Software has changed the way we work, and no one has had to adapt faster than the IT team. In this keynote, learn about the new developments across Atlassian cloud products targeted at helping IT teams meet the challenges of building a world-class operations, incident management and support organization.

Incident response teams are evolving, thanks to DevOps, agile, and today’s demand for always-on services. But, what’s the best way to respond when you’re faced with a complex mix of systems, software, and teams? Is there a way to respond faster, collaborate better, and continuously improve your incident management process?