The latest News and Information on Digital Experience Monitoring for End Users, Employees and Remote Working.
Ensuring a productive remote workspace was one of the main priorities of many enterprises and organization in 2020. A majority of the global workforce across different industry verticals, including the healthcare industry, were forced to work remotely. Healthcare organizations had to quickly update infrastructure and software to support the shift without compromising productivity.
Digital experience monitoring (DEM) is software dedicated to monitoring end-user experience. To do this, DEM software tracks user data, resources, and applications to highlight areas of performance for improvement; from site navigation to product usability.
Waltham, MA - June 10, 2021 - Exoprise, a leading provider of Digital Experience Monitoring (DEM) solution for Microsoft 365, today announced that BCD Travel, a provider of global corporate travel management services, has selected Exoprise to help the company achieve end-to-end visibility of critical Microsoft 365 SaaS application performance to enhance the digital experience, collaboration, and productivity of a large remote workforce.
On Tuesday June 8th, the Content Delivery Network Fastly experienced an outage that made large swaths of the web unavailable for nearly an hour. To focus on the positive, this outage can serve as a wakeup call for Observability teams, because it shows how much modern sites depend on resources beyond their immediate control, and how hard it is to "observe" these kinds of issues with an incomplete Observability mindset.
Headquartered in the Netherlands, BCD Travel manages global business travel. It operates in 109 countries with annual revenues totaling $25 billion and employs nearly 11,000 people worldwide. To meet the current and future needs of a growing virtual workforce, the Network Operations Center (NOC) group at BCD Travel had to adapt and scale its IT infrastructure operations. Additional capabilities were needed to monitor Microsoft 365, Azure, Active Directory, AWS, Teams, and other critical SaaS services.
Only Exoprise provides full coverage for synthetic monitoring of the entire Microsoft 365 suite. The use of 8-10 different synthetic sensors per site provides customers and prospects with an ideal start. These site locations may include corporate headquarters, branch offices, or work from home settings with knowledge workers. Exoprise effectively monitors the health, availability, and performance of applications such as Azure AD, Exchange Online, Teams, Yammer, OneDrive, Outlook, Portal, etc. via synthetic sensors and captures real-time metric data in CloudReady.
Digital experience has existed for a while now. We have now begun to scratch the surface to measure it. So that calls for Digital Experience Monitoring (DEM). DEM extends Application Performance Monitoring (APM) and Network Performance Management (NPM) to view and optimize application performance issues from the end-user perspective.