The latest News and Information on Digital Experience Monitoring for End Users, Employees and Remote Working.
Have you ever tried to search for a leadership position in IT that’s dedicated exclusively to employee experience, sometimes listed as end user experience or Digital Employee Experience (DEX)? I’m not talking about a CXO (Chief Experience Officer) role outside of IT—that position is usually advertised for customer experience or employee communications and human resources. I’m talking strictly enterprise IT.
At the start of the pandemic, IT organizations had to undergo radical changes to support remote work. Given the urgency to shift to remote operations, IT admins opted for band-aid solutions to retain business continuity and stay connected to the core of their networks from remote locations. But now, many organizations are moving toward hybrid workforce options with employees choosing to work from both their home and office locations.
Exploring the Internet and accessing SaaS applications via a web browser such as Google Chrome, Firefox, or Microsoft Edge is commonplace today. At times, end-users visiting apps through multiple channels face performance issues of slow Wi-Fi (Network) speed, increased page response times (TTFB), and long page load times resulting in end-user dissatisfaction and frustration.
Even with work almost entirely digital, there is still a considerable gap between the optimized and seamless services IT teams aim to deliver, and the actual quality of the digital experiences of employees.
Why is it that when IT has to manage a virtual desktop environment, their job becomes infinitely harder? If you were to poll every major enterprise IT department, there’s always one team (or person) that’s ultimately held accountable for the organization’s Digital Employee Experience.
Employees in today’s corporations are dependent on properly functioning technology in order to get their work done and realize their business objectives. User experience can affect outcomes positively or negatively. The IT team at HCL Technologies turned to Nexthink to grant them insight into their client’s user experience and facilitate proactive responses to issues affecting users.
In our last blog post on monitoring employee experience, we discussed the challenges most organizations face when trying to ensure optimal end user experience in Daas/VDI environments. We also discussed how the Catchpoint platform is uniquely positioned to help our customers monitor employee experience efficiently - In the second part of the series, we discuss a real customer use case.
Recently, I’ve been thinking a lot about the relationship between world-class athletes and world-class IT systems. At first glance, it seems like there’d be little to compare, but there’s an interesting relationship between preparation and performance both these worlds share. During the Olympics, we see people cover 100 metres in under 10 seconds, cut through a pool in a minute, and stick landings with precision.
