Operations | Monitoring | ITSM | DevOps | Cloud

Having enough time available is a struggle we all experience. Technological innovations enable us to develop and deploy software at lightning speed: Sometimes we can push more to production than our organizations’ IT environments can handle. At the same time, we want to increase customer satisfaction by reducing downtime. But how are you going to keep customer satisfaction rates high if a large majority of incidents are caused by changes?

Consider what happens if digital apps or services go down. Companies lose revenue, decrease productivity, compromise customer loyalty and the list of repercussions goes on, depending on the business. Indeed, modern business continuity is contingent on a well-functioning suite of consumer and commercial apps and services.

Running infrastructure at scale almost always guarantees dizzying complexity and anxiety-inducing pressure to maintain systems in a production environment. This is further exacerbated when multiple delivery teams require slight variations of the same infrastructure components, across several cloud providers, each with a different set of observability requirements. Gradually, production environments become large, unmanageable, difficult to change, and perhaps resembling the figure below.