Getting Started with Collaboration and Sharing
In this video we will show how to set up the sharing of incidents from your BigPanda environments with ticketing, chat, notification and orchestration systems.
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Is IT Prepared for a Hybrid Remote Workplace Environment?
Return to work is happening. After working remotely from home for months due to Covid, companies are now offering employees the option to return to their workplace. In a survey done by Google, 62% of its workers would like to return to the office at some point and see their work future as more flexible. This sentiment is catching up among the rest of the enterprises in Silicon Valley and the rest of America. The hybrid remote workplace model continues to be appreciated by employees seeking to spend more time with family and engaging with the office community.
It's Time to Think About Optimizing Teams Post-Pandemic
With the world attempting to return to normal, organizations that have embraced Teams need to think about how to get the most out of it however you will operate moving forward. The good news is all the firefighting and urgency and late nights trying to get the business operational is behind us. Home users are up and running, devices are connected, and the business now relies on Microsoft Teams to achieve its collaboration and communication needs.
What Is Help Desk Software?
Raise your hand if you’re in IT and you’ve at some point in your career worked on the help desk. That’s what we thought. As the front lines of support for technology-related issues in the company, the help desk plays a critical role in keeping employees and the business up and running. Laptop keeps freezing? Bluetooth keyboard won’t connect? Dreaded BSOD? When employees run into these issues, they need help fast.
A Conversation about Cloud Performance
An update on the investments we’re making in the speed, reliability and performance of Atlassian’s cloud products.
Masterclass: Advanced series session 2 - Build a high velocity incident response tool chain
In this session of the advanced masterclass series, you'll learn how to link ServiceDesk Plus to the ManageEngine operations tool chain and how to operate an analytics-driven service desk. You'll also learn about features that will help you separate management and bureaucracy, enabling you to accelerate your service desk operations.
Masterclass: Advanced series Session 2 - Hack your service desk for the new normal (Cloud)
In this session of the advanced masterclass series, you will discover ways to adapt your service desks to the current crisis and learn how integrations with Microsoft Teams, Jira and Slack work in the cloud version of ServiceDesk Plus.
Masterclass: Advanced series Session 1 - Hack your ServiceDesk Plus for the new normal
Learn a few advanced features of ServiceDesk Plus that enable you to create a virtual office experience for your requesters and technicians. Masterclass+ is a webinar series focussed on training ServiceDesk Plus administrators on advanced features, configurations, and integrations.
SupportCenter Plus 11.0 demo: The help desk software for world-class customer support
The all-new #SupportCenterPlus 11.0 brings a brand-new UI, some exciting new features and functionalities that's sure to take your #customersupport several notches higher and provide unparalleled customer experience. In this webinar, we'll be doing a product walk-through while discussing all the key features along with it. Account and contact management: Deliver personalized services with a multi-tenant architecture for managing accounts and contacts.
Setting up a service catalog for your remote workforce with ServiceDesk Plus
In this video, we will be looking at how organizations can streamline employee onboarding with the various features available in the ServiceDesk Plus' arsenal. We'll be looking at a use case where a company is trying to onboard employees in a short time, and build a service catalog outlining the services available to users. Leveraging ServiceDesk Plus' automations, templates, request life cycles, and approvals, the company was able to accelerate employee onboarding and build a process that is easy to monitor and manage.