Is Your Patch Process Hurting End Users' Experience? Here's How to Fix It
Just one bad patch can cause key systems to fail, disrupting your teams and, ultimately, your customer experience. While I was checking out at a supermarket self-service machine, the screen suddenly froze and then dreaded blue screen of death appeared. A nearby staff member quickly came over and, with a bit of a sigh, said it was the third time that day this happened. While I’ll never know for certain whether a patch was the only cause, businesses want to minimize these types of issues.