As reported cases of novel coronavirus (COVID-19) continue to rise around the world, many companies are increasingly shifting to using remote work as a way of minimizing exposure for their workforce. But even if some of these companies have been remote-friendly in the past, many organizations are currently struggling to figure out how to shift their operations to becoming entirely remote.
“Servcies&Systems” category subscriptions provide a highly flexible way of routing alerts to specific user groups. This can for instance be used to route alerts based on responsibilities or skills. But other scenarios are possible too as the category subscription mechanism is extremely powerful. SIGNL4 currently provides two fundamental ways of routing alerts. The first layer is the routing of alerts based on the “on duty” status.
As COVID-19 (novel coronavirus) cases start to challenge norms around what makes a healthy and safe workplace, more and more companies are leaning in or fully jumping in to embracing remote work. At PagerDuty, over 20% of our workforce is remote—so we are well set up to distribute if the time comes. Beyond the logistical aspects, we also have a strong culture of inclusivity when it comes to remote colleagues.
What is AIOps? Are you confused by all the different explanations out there? Regardless of the mixed messages, there is a correct definition and approach for AIOps.
You set up a status page. Your colleagues have already subscribed to it and are getting all the required notifications. Now internally everybody is aware of the status page service. But now there is the next challenge - make people outside of the company aware of it and use it.
Unplanned work is on the rise—and most companies are unprepared for it. That’s according to the recent “State of Unplanned Work Report 2020,” which surveyed 1,316 people across North America and the EMEA and APJ regions. The survey focused on identifying current practices and challenges of responding to customer-impacting technology issues.
As a former NOC engineer, I clearly remember my onboarding, and especially the deep-rooted fear I felt every time I encountered an alert that was new to me – particularly during a night shift. My only consolation was that I was never alone during training, so there was always someone I could ask that very awkward question: “I’m new here, what do we do with this…?”
