Operations | Monitoring | ITSM | DevOps | Cloud

So, what shiny new functionality have we added for you to enjoy? As well as all the great stuff Alert Sync did before, you can now benefit from even more features: Wait Rules allow an incoming SCOM alert to be held for a specified period of time; before being evaluated against Incident Creation rules. This is really useful for those incidences when a SCOM alert might open and close itself in quick succession (like a CPU usage threshold monitor).

While the COVID-19 pandemic reshapes work processes, digitalization is allowing businesses to adjust to the fluid situation. The deployment of AI in IT operations is a good case study of this. Human beings’ social dimension needs cultivation. Otherwise, people become unhappy and perform ineffectively. Beyond that, many tasks require social interaction to be executed successfully, including in IT operations.

Alex Hidalgo is a Site Reliability Engineer at Squarespace, and he’s currently writing a book called Implementing Service Level Objectives for O’Reilly Media. The first three chapters of the book are available now through O’Reilly’s early access program. I had a chance to read those chapters and ask Alex some questions about service level objectives and reliability. Thanks, Alex, for sharing your knowledge.

2020 might be the year that we get mainstream adoption of folding cell phones and 5G connectivity, but some things don't change, and SMS usage appears to be one of them. This reliable technology is still widely used by businesses, professionals, and consumers on a daily basis, even as social media dominates our lives. SMS messaging is just convenient and quick.

The current days of remote work and “IT Ops from home” may or may not be here to stay, but they definitely reinforce the need for consolidating and modernizing our monitoring. The challenges which multiple siloed tools create for understanding the big picture are only exacerbated by having just one screen to look at when monitoring our IT from our kitchen table.

Coronavirus (COVID-19) is greatly impacting the lives of organizations, employees and stakeholders. With the outbreak’s rising impact, more employees are migrating to remote, work-from-home practices as means of achieving “social distancing.” However, inevitable challenges are emerging with remote workdays. Obstacles include, but aren’t limited to, employee isolation, diminished productivity and poor team communication or collaboration.

Coronavirus has been a shock to the system for many IT organizations that are traditionally accustomed to working together in person. When you’re in an office, you can often use informal methods of communication—like swinging by someone’s desk, calling them on their office extension, or even imparting critical information when you run into them in the company cafeteria.

It has certainly been quite a month. With millions of workers forced to stay home due to COVID-19, or in some cases laid off altogether, the world’s networks have been under some unusual strains. Let’s see how that’s played out during this month in glitches.

DEJ's The Roadmap to Becoming a Top Performing Organization in Managing IT Operations report found that 40% of IT teams use more than 10 monitoring tools to ensure the right levels of operational visibility and control. Given the diversity of tools used by enterprises, the only way to ensure collaborative unified incident management is to use a modern AIOps platform with native infrastructure discovery and monitoring instrumentation.