When service outages happen, the clock starts ticking, not only to restore that service, but also to identify and fix the root cause so the problem doesn’t recur again and again. However, root cause analysis (RCA) can be exceptionally time-consuming for IT teams tasked with combing through massive log files for clues about the underlying problem.

The term “unknown unknowns” refers to problems or vulnerabilities that have not yet been identified or anticipated. Unlike known issues, which can be addressed with existing knowledge and tools, unknown unknowns require a different approach to detection and resolution. These hidden issues are often beneath the surface, only becoming apparent when they cause significant disruption.

You might have noticed that we released a series of AI-supported features last year. Intelligent alert grouping, developed to reduce alert fatigue, is the icing on the cake. ‍ With it, we combined all ilert AI features in a new powerful add-on that aims to reduce stress and give more clarity during IT incidents.

Global organizations are having increasingly critical discussions around the importance of cyber resiliency, an organization’s ability to withstand, respond to, and recover from cyber incidents. With the frequency of cyberattacks growing 30% since last year and the total estimated fallout of cyber 2024 cyberattacks charted to surpass $9.5 trillion, ensuring effective cyber hygiene and resiliency strategies is more important than ever.

From the NIST Cybersecurity Framework to GDPR and more, public sector agencies must comply with a myriad of IT regulatory requirements. These regulations ensure proper financial management and stewardship, security, governance, operational efficiency and effectiveness, incident management – and ultimately, assure public trust and accountability.

Drowning in data from complex environments? Ditch the reactive approach. Artificial intelligence for IT operations (AIOps) empowers proactive management with comprehensive observability. According to Gartner, IT spending will continue to mount sky-high despite the global economic instability; the IT expenditure is predicted to surge by 8.6% in 2024. Manual monitoring often fails to keep up with the complexity of modern IT environments, leaving critical issues undetected.

It’s great to be back at another action and innovation-packed Cisco Live 2024. Continuing our tradition of posting Cisco Live announcements and highlights (catch Cisco Live 2023 Highlights here), I am putting together my thoughts and perspective on the Top-10 Cisco Live 2024 Announcements and Highlights. This year, I also had the pleasure of representing CloudFabrix at the event, which helped gain deeper insights on customer needs and expectations on Observability, Asset Insights and AIOps.

In today’s digital age, IT organizations face numerous challenges that can hinder their ability to provide seamless services. Common pain-points include frequent outages, unexplained end-user experiences, negative brand impact, unaccomplished business demands, and complex application environments. These issues are exacerbated by technology silos, an overload of alerts, inaccurate and prolonged root cause analyses, and inadequate current SRE/DevOps tools.