Resolve's Zero Ticket Minute - Ep. 14 #agenticai #itautomation #aiautomation
Work is broken. Agentic AI fixes problems automatically so work keeps moving. That’s the idea behind Zero Ticket IT.
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The latest News and Information on AIOps, alerting in complex systems and related technologies.
Why Generic AI Fails in Ops: What Trustworthy Actually Requires
Enterprise operations reached a point where complexity outpaced human interpretation and outgrew the capabilities of generic AI. As environments became more distributed and interdependent, every incident, anomaly, and degradation produced ripple effects across systems that require context, lineage, and reasoning. Yet most AI models were not built for this reality. They were trained for general knowledge tasks, not the deeply connected operational truths that define enterprise performance.
Resolve's Agents of IT podcast - S2Ep5 - Ari's Hot Takes #itautomation #claude #aiautomation #ai
In this episode of Agents of IT, Ari Stowe and Ian Coppock unpack the recent Claude outage and what it reveals about our growing dependence on AI at work. From developers suddenly returning to Stack Overflow to the infrastructure challenges behind AI scaling, the conversation explores what happens when AI becomes critical enterprise infrastructure. They also discuss how organizations should prepare for AI outages, why “stampede adoption” is the new reality of AI releases, and what resilient, multi-agent architectures could look like going forward.
Resolve's Agents of IT podcast - S2E5 - Ari's Hot Takes #ai #claude #agenticai #itautomation
When AI went down this week, it didn’t just break a tool. It slowed knowledge work across the enterprise. For many teams, it felt less like a system outage and more like losing a coworker.
Bring Clarity and Confidence Back to Ops: How Trustworthy Guidance Sets a New Standard
For years, enterprises have chased the promise of artificial intelligence as a remedy for growing operational complexity. It seemed logical that if environments were expanding faster than teams could keep up, smarter models could fill the gap. But early deployments of generic AI proved a difficult truth. Intelligence alone does not create operational clarity. It does not guarantee safety.
Episode 6 - The evolution from automation to autonomy
Tom and Akhilesh unpack why automation alone will never deliver autonomy, and why intelligence means anticipating change rather than constantly reacting to it. They explore the role of people in enterprise transformation, the limits of technology without trust and context, and why the most powerful use of AI is freeing humans to focus on what they do best. Plus, Akhilesh makes the case for ping pong as a surprisingly effective way to reset when the pressure is on.
Resolve's Zero Ticket Minute - Ep . 13 #itautomation #agenticai #aiops
AI went down. Work stopped. The lesson from the Claude outage: when AI fails, workflows stall and requests pile up. Resilient IT keeps work moving. Even when AI goes dark.
Full-Stack Observability Is Becoming a Business Imperative
As enterprises accelerate digital transformation, technology performance has become inseparable from business performance. Customer experiences, revenue streams, and operational efficiency increasingly depend on the reliability of complex, distributed systems. In this environment, full-stack observability is no longer a technical aspiration — it is a strategic necessity.
Mobile World Live - Joni Roberts and Kevin Wade - Ribbon
Joni and Kevin discuss AIOps and acumen at Mobile World Congress.
The Speed of Clarity: How Grounded Context Transforms Triage and Strengthens Operational Decision-Making
Modern operations move at a pace that leaves little room for ambiguity. When an incident emerges, teams must determine what is happening and how best to respond. Yet triage often slows under the weight of fragmented data, noisy alerts, and limited shared understanding across engineering groups. These conditions stretch routine issues into drawn-out investigations and delay action exactly when teams need to move with purpose.