Operations | Monitoring | ITSM | DevOps | Cloud

Latest posts

Delighting Customers Through Incident Management

In order to continue pleasing your customers in today's rapidly changing digital landscape, you need to adapt your customer support operations to meet this new set of expectations. Instant responses, zero service disruptions, and multiple channels of engagement are the new normal for customer relations. Companies that fail to live up to these ideals risk losing customers and falling behind.

Monitoring with Azure and Grafana

What is whitebox monitoring? Why do we monitor our systems? What is the Azure Monitor plugin and how can I use it to monitor my Azure resources? Recently, I spoke at Swetugg 2018, a .NET conference held in Stockholm, Sweden to answer these questions. In this video you’ll learn some basic monitoring principles, some of the tools we use to monitor our systems, and get an inside look at the new Azure Monitor plugin for Grafana.

PagerDuty + Atlassian: Taking Modern Incident Response in Stride

In order to meet rising customer demands and the expectation of “real time, all the time,” digital operations is changing the way people work. And one of the most interesting macro trends is seeing how that impacts not just your IT Operations and Development teams, but also how the entire business is becoming involved in raising the level of responsiveness to customers.