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Businesses are constantly trying to up their game in the digital transformation era. Modernizing legacy systems, keeping on top of software updates, and building business applications are not easy feats. As organizations contemplate the path ahead, a large strain is put on the constantly constrained IT department. When the relevant stakeholders feel that the IT team will take too long to provide a solution, they choose to go for alternate options, bypassing the IT team.
Before the pandemic, capturing your users’ experience was simple because just about everyone was in the office, and you had traditional on-premises systems in place. Nowadays, remote work and hybrid access and usage patterns are much more varied. Work hours, 24×7 availability, collaboration, networking, hybrid, etc. all lead to difficulties in understanding employee Digital Experience.