Operations | Monitoring | ITSM | DevOps | Cloud

Latest posts

Kubernetes Architecture Part 1: Reasons to Choose Kubernetes

This Kubernetes Architecture series covers the main components used in Kubernetes and provides an introduction to Kubernetes architecture. After reading these blogs, you’ll have a much deeper understanding of the main reasons for choosing Kubernetes as well as the main components that are involved when you start running applications on Kubernetes. This blog series covers the following topics.

Best Bee-haviors: Revamping Feature Flags with Nathan Lincoln

Nathan Lincoln, an SRE at Honeycomb, walks through the basics of feature flag best practices (using LaunchDarkly) to help you maintain a stable system. Feature flags are useful for reducing outages and downtime in our systems by allowing traffic segmentation, but they can create chaos without proper maintenance.

Unlocking the Co-Managed IT Services Opportunity

Earlier this month at N-able’s Empower partner event in Prague, I sat down with Head Nerd Stefanie Hammond, to discuss co-managed IT services and N-able’s recently released Co-managed Digital Playbook for MSPs. Whether you’re new to co-managed or looking build on existing offerings, the playbook provides guidance to MSPs on how to build, price, market, and sell co-managed IT services.

Use incident cycle time to optimize your incident response process

Although the causes and solutions for incidents vary widely, most incidents follow a similar timeline from declaration to resolution. We call the period of time it takes to move from one phase or milestone of an incident to the next cycle time.

From Spotify to Open Source: The Backstory of Backstage

Technology juggernauts–despite their larger staffs and budgets–still face the “cognitive load” for DevOps that many organizations deal with day-to-day. That’s what led Spotify to build Backstage, which supports DevOps and platform engineering practices for the creation of developer portals.

Elevate Customer-Facing Contact Centers with Nexthink

Contact centers (or call centers) are crucial touchpoints for customer interactions across various channels, including phone, email, SMS, live chat, and more. As businesses strive to deliver exceptional customer experiences (particularly in high-volume consumer-facing industries such as financial services, telecom, travel, insurance, healthcare, online retail, etc.), it’s imperative to optimize contact center performance. How imperative?

HAProxy Fusion 1.1 Enables Application Delivery at Scale

HAProxy Fusion Control Plane gives you power to simplify, scale, and secure your HAProxy Enterprise infrastructure using a centralized orchestration solution, making it easier to extend HAProxy Enterprise’s security and performance across on-premises and cloud-hosted applications. With the release of version 1.1, HAProxy Fusion is more secure, more flexible, and even easier to use.