Digital Employee Experience (DEX) and the end user experience is growing in importance. IT teams must ensure that users are satisfied and productive. Many organizations are either moving to hybrid, remote or work-from-home set ups or consolidating end user support teams to support multiple branch offices – this means IT teams are responsible for supporting remote end users if the applications and services are slow or unresponsive.
Technology is central to enterprise business strategy today – that goes without saying. From customer experience to ESG goals, digital technology plays a central role in in the day-to-day and strategic objectives of the modern enterprise. Emerging technologies are driving innovation every day. When it comes to adopting new technologies, whether it’s adopting new SAAS solutions or implementing AI, an IT change management approach needs to incorporate the business side of change management.