Operations | Monitoring | ITSM | DevOps | Cloud

AI Boom or Bust Session 3: Real-World Use Cases You Can Deploy Today

You’ve seen the vision. You’ve built the blueprint. Now it’s time to put AI to work. In this fast-paced, tactical session, we’ll showcase real-world MSP AI implementations — what’s working, what’s not, and how to adapt these examples to your own business.

How to Use Synthetic Monitoring in CI/CD Pipelines

CI/CD pipelines are the heartbeat of modern software delivery. They automate builds, run unit tests, package applications, and deploy them to production with a speed that traditional release cycles could never match. For engineering teams under pressure to move fast, pipelines are the mechanism that makes agility possible.

The Hidden Cost of Running Cloud-Hosted SD-WAN for IaaS

There are three common ways to connect your branch locations to the cloud. We break down the benefits and limitations of each. Many enterprises are executing a strategy of cloud services first, followed by application modernization – including SD-WAN. Moving toward a cloud-native architecture using containerization, microservices, or serverless architectures like SD-WAN can lower costs over time, increase scalability, reduce development cycles, and speed up time to market.

Elastic named a Leader in The Forrester Wave: Cognitive Search Platforms, Q4 2025

Today, we’re excited to share that Elastic has been named a Leader in The Forrester Wave: Cognitive Search Platforms, Q4 2025. We believe this recognizes our continued innovation in AI-powered search and the momentum of the Elasticsearch Platform.

New Dashboards and Reports for Kubernetes Monitoring

This is just a quick blog to draw attention to some new and enhanced monitoring dashboards and reports we have added to eG Enterprise in our latest release (v7.5) to provide quick and powerful overviews when monitoring a range of Kubernetes technologies. As with all our dashboards, color-coded overlays provide guided drilldown for help desk operators and administrators.

7 Agentforce Use Cases for Customer Service Your Organization Cannot Afford to Ignore

Marc Benioff, CEO of Salesforce, recently quantified the transformative power of AI agents, calling the shift "eight of the most exciting months of my career," driven by massive operational efficiencies. The most telling figures include: This is the new standard your support function needs to operate on. And with Agentforce 3 shipping a Command Centre for observability and control, the case for scaling governed, production-grade service agents gets clearer each passing day.

Observability vs. Visibility: What's the Difference?

In modern IT systems—distributed services, cloud-native platforms, and dynamic networks—just knowing that something is “up” isn’t enough. Green checkmarks on dashboards don’t tell you why performance shifted, why latency crept in, or why a perfectly healthy-looking service suddenly failed. This is where the conversation around visibility and observability begins. They sound similar, but they solve very different problems.