Operations | Monitoring | ITSM | DevOps | Cloud

We weren't caught by surprise by Atlassian’s recent announcement that Opsgenie will end sales in the summer of 2025 and discontinue the service in 2027. We heard from new clients who decided to favor ilert over Opsgenie that the Atlassian platform has stagnated for some time now. What did surprise us, however, were the alternatives Atlassian offered its existing Opsgenie users. ‍ We decided to write this explainer to help users make a knowledgeable decision and migrate smartly.

In the early days of DoubleClick, back when SaaS was still known as Application Service Provider (ASP), I was tasked with setting up the QoS (Quality of Service) Team. Our primary mission was to establish a monitoring system, but we quickly found ourselves managing Service Level Agreements (SLAs)—a task that became critical after we paid out over $1 million in penalties for SLA violations to a single customer. The reason? Someone had signed a contract promising 100% uptime, an impossible commitment.

Nobody likes being left in the dark when a service goes down. We can imagine how frustrating it is to refresh a page repeatedly, wondering if the issue is on your end or if something bigger is happening. A status page provides real-time updates and eliminates that uncertainty, keeping users informed and reducing confusion. But what is it all about?

EKS Auto Mode is a huge step forward in managing your EKS clusters by automating complex tasks, enhancing cost efficiency, simplifying management, and ensuring resource optimization. These features make Kubernetes more accessible and manageable, particularly for organizations looking to leverage containerized environments without the overhead of extensive manual configuration and management.

Robust traffic analysis capabilities are essential to optimizing bandwidth in your environment. Before you implement, make sure your observability solution has these covered.