How a global bank turned a search engine into its data backbone
BBVA transformed customer experience and operational insight by using Elastic to unify 45B+ data points across 50+ banking services, with sub-second response times. When BBVA's David Jiménez Ausin looks back at 2014, he sees a very different banking landscape. “Almost everything was still via web channel, as the app wasn't as developed as it is now, and each service had its information in its own systems,” he recalls.