Operations | Monitoring | ITSM | DevOps | Cloud

In this webinar, we explored how integrating IT Operations Management (ITOM) with your IT Service Management (ITSM) platform can elevate service delivery and operational efficiency. Key takeaways include how to: Looking for ITOM in the cloud? Site24x7 delivers powerful IT operations management and integrates seamlessly with ServiceDesk Plus Cloud—offering the same advanced features.

A critical, mandatory shift is coming to how your organization manages digital certificates. In a move recently approved by the CA/Browser Forum, the maximum lifespan for publicly trusted certificates is set to drastically reduce from the current 398 days down to 47 days by March 2029. Importantly, this isn't a distant concern—the move is said to roll out in a phased manner and includes significant intermediate steps starting as early as March 2026, by which time the certificate lifespan will come down to 200 days.

Debugging background jobs is one of those tasks that always sounds easier than it is—until you’re knee-deep in stack traces that offer no real clues. Background jobs love to run in isolated environments, cutting themselves off from all the helpful context you’d normally have. @nikolovlazar shows us how to debug these errors anyway—piecing together the missing context across systems so you can actually fix the problem instead of just guessing.

Evolving Maintenance Strategies for Cybersecurity Maintenance strategies now focus on selective patching and pilot group testing to address vulnerabilities. The rise in data breaches has led to the creation of multiple service level agreements (SLAs) for quick resolutions. Organizations are preparing for future SLAs to handle regular maintenance and priority updates. With frequent browser updates, there is a shift towards continuous maintenance practices, aiming for full automation in managing updates and vulnerabilities.

"CFEngine: The agent is in" is our monthly webinar series, where we show new features, teach best practices, and keep the community informed about everything CFEngine.