Operations | Monitoring | ITSM | DevOps | Cloud

From server setup and hardware configuration to application deployment, traditional end-to-end IT infrastructure management has high overhead and takes a lot of time and effort. With the advent of cloud computing, IT infrastructure has evolved to address the availability, scalability, and agility problems organizations face. Yet the issue of inconsistent configurations remains, because the manual setup of cloud infrastructure can still lead to discrepancies.

Imagine this: your library is trying to step up its game and compete in the Internet age. Rather than you browsing the shelfs, trying to remember how the Dewey Decimal works, you'll enter your book selections from your phone. A librarian will then bring your books to the front desk. You place your book order on a busy weekend morning. Rather than getting all of your books, the librarian just brings one back.

Sometimes a case comes up where you need to lookup further information on the active record, via is referenced records. ServiceNow makes it pretty painless with the g_form.getReference method, which uses a callback to keep from blocking the rest of your script. The example I have below, and on our GitHub repo, uses getReference in a Client Script as a way to notify uses if they are setting the owner of a CI as an inactive user.

When learning a new technology like Istio, it’s always a good idea to take a look at sample apps. Istio repo has a few sample apps but they fall short in various ways. BookInfo is covered in the docs and it is a good first step. However, it is too verbose with too many services for me and the docs seem to focus on managing the BookInfo app, rather than building it from ground up. There’s a smaller helloworld sample but it’s more about autoscaling than anything else.

Customer service is trendy topic these days. After there was a boom around technology at the start of 21st century, the internet has settled down and now it’s more about the basics. Automation has taken huge part of the overall human resources and people are demanding human approach, even if it’s on the internet. Today we are going to review one of the oldest customer service software around, LiveAgent.