Operations | Monitoring | ITSM | DevOps | Cloud

OnPage turns MSPs into superheroes

At OnPage we know that ConnectWise, and their customers, need to ensure all critical alerts not only reach the right person at the right time, but are also acted upon in a timely manner. The key is providing automatic, intelligent alerting that generates a complete audit trail, while at the same time doing it all seamlessly from within ConnectWise.

OnPage ConnectWise Manage Integration Updates

OnPage - ConnectWise integration helps MSPs streamline incident management, provides higher level of service and faster ticket resolution. IT can concentrate on fixing the issue rather than sending constant updates to customers. With full visibility, customer can see progress right on the ticket. The key is providing automatic, intelligent alerting that generates a complete audit trail tieing to SLA.

Ransomware attackers and victims fall victim to ransom theft

Recently, there has been a string of attacks affecting some ransomware victims who pay their ransom in an attempt to regain access to their encrypted data. These ransom payments are being intercepted by a third party, ironcally turning the ransomware attackers into the second victim. As a result, the original ransomware victims are victimized a second time, as they won’t get their data back since the ransomware attackers never receive the ransom money.

Uptime Monitoring Response Timeout Alerts

In the age of the modern website architecture where websites experience little downtime, slow is the new down. A slowdown on a website has been proven to have a negative effect on conversion rates and end user experience. With that in mind, we’ve updated our uptime monitoring to alert you to slow response times.