Operations | Monitoring | ITSM | DevOps | Cloud

dcTrack 7.0 ServiceNow Integration

See how easy it is to integrate ServiceNow with Sunbird's dcTrack software. dcTrack integrates easily with your existing management systems, such as ticket systems, CMDB, or asset systems to help you manage assets, change requests, and work orders more accurately. Start tracking the real-time status of all work activities and improve the productivity and efficiency of data center operations staff today.

dcTrack 7.0 Asset Management

Sunbird’s dcTrack DCIM Operations software provides data center asset management that’s fast, easy, and complete. Get actionable insights from zero-configuration dashboards and reports, see details for every asset in your data center, visually search for assets on your 3D floor map, create secure, shareable views for data collaboration, automatically create cabinet elevations, and more!

dcTrack Visualization

See your entire data center floor with Sunbird's DCIM software. Quickly view cabinet capacity reports ( space, weight, power, inlet temperatures), cabinet elevations and equipment names (text and images), and use the cabinet inspector to see cabinet level details. 3D visualizations allow you to rotate, pan and zoom your entire data center floor, isolate and view a row of cabinets, see sensor readings, and even view cabinet details with x-ray vision. Thermal map details allow you to view the top, middle and bottom of cabinets and help you manage your data center easier and faster.

What is a post mortem incident? How can we monitor this?

In particular, I liked very much the article that our colleague Sara Martin wrote in Pandora FMS blog about crisis management in information technology, these are the steps: Legend: “Jack’s Lantern (https://commons.wikimedia.org/wiki/File:Jack-o-lantern.svg) This article starts from point number five: when after a certain time of recovery the crisis has been solved and becomes a post mortem incident. This word comes from the Latin language and it means “after death”.

How to Manage a Critical Incident

Critical incidents don’t come with a predetermined schedule or warning. So, it’s up to your organization to have an incident response procedure in place to combat these crises. Don’t have one? Read below to perfect your incident response operations and adopt the right tools and procedures to fight against any critical event.

The Future of IT Operations is Agile

Reinvention is the key to modern IT operations in a DevOps world. Headline after headline after headline tells the same story: Modern IT operations is an exercise in managing complexity. As the IT ecosystem increases in flexibility, scalability, agility, and possibility, the IT operations management workload is becoming increasingly unruly.

What Does Wi-Fi 6 Mean for MSPs?

Wi-Fi 6, or 802.11ax if you want to get technical, is the latest version of the 802.11 standard for wireless network transmissions that we all know as Wi-Fi. And if you’ve been on any tech news websites lately, you’ll know the topic is taking the tech world by storm. To get to the bottom of all the Wi-Fi 6 buzz, we talked with Lee Badman, a wireless network architect and expert, about what it means for MSPs and whether they should buy into the hype.

Good IT Support? Or Just a Pain In The Bits?

Good IT Support is harder to pin down than you’d think but deciding which technology is better than the next is pretty straightforward for most of us. Who wouldn’t pick the latest iPhone or Android device over a flip-phone? Actually, most senior citizens—but to their credit flip-phones never really die, they just regenerate into larger flip-phones. Bad example. Point is we can rate, compare, trial, and study just about every digital technology on the market.