MTTR guide: how to improve system reliability & response time
Your system just went down. Your team scrambles around frantically while customers flood your inbox with complaints. Each passing minute feels like an eternity — sound familiar? DevOps and SRE teams know this scenario all too well. Meantime to repair (MTTR) directly impacts your customer trust and company reputation. MTTR might seem simple on the surface — measure how long it takes to fix problems. But nailing this metric takes more than just tracking numbers.