Operations | Monitoring | ITSM | DevOps | Cloud

Service Request Automation – Fulfil Cloud Requests The Easy Way The typical Service Desk model consists of 1st line support contemplating how a call should be answered, and then passing it to 2nd and 3rd line to fulfil the requirement. In the new world of Cloud and AI Ops, there is a more streamlined; efficient and autonomous process.

To manage your Windows desktops and servers based on the version / edition of Windows installed across your organisation, we’ve introduced Windows build-specific facts to Puppet. If you have a mix of Windows servers (Core and ServerStandard) and Windows desktops with varying versions and editions Windows, using Windows build-specific facts allows you to: Let’s see what all this looks like in some Puppet code.

If you've spent days (or even weeks?) trying to spin up a Kubernetes cluster for learning purposes or to test your application, then your worries are over. Spawned from a Kubernetes Special Interest Group, KIND is a tool that provisions a Kubernetes cluster running IN Docker.

JFrog is pleased to announce that our comprehensive Cloud Enterprise+ plan is now available on Amazon Web Services (AWS) Marketplace through Private Offers. JFrog Cloud Enterprise+ on AWS is a universal, highly-available SaaS offering of the JFrog Platform for demanding DevSecOps at global scale.

iLert is an alerting and on-call management solution for ops teams and helps you to respond to incidents faster. It extends monitoring tools such as Icinga with advanced alerting through SMS, phone calls, and push notifications and lets you easily manage on-call duty with schedules and escalations. iLert is a SaaS company based in Germany and has been an integration partner with Icinga for over 5 years. This blog post outlines some of the features by using Icinga along with iLert.