Operations | Monitoring | ITSM | DevOps | Cloud

Let’s take a deeper dive into Day 0 configuration for server provisioning — it’s the foundational step for making sure your goals are met and you are set up for future success on Day 1 and 2.

This is the final part of a 7-part series on the salient features that IT professionals should look for in high-performing IT infrastructure orchestration platforms for enterprise use cases.

There’s a profound shift happening today that is taking businesses in a fresh, new direction. Outcomes are at the forefront of IT leaders’ minds, and they’re rightfully becoming a core business accelerator. It’s clear that employee and customer experiences are critical for growing businesses. The trend stems from a shift in priorities.

In today’s fast-paced business landscape, efficiency is key to success. One of the critical aspects of achieving efficiency is streamlining business process workflows. A business process workflow refers to a series of tasks, activities, or steps that need to be completed to achieve a specific goal or outcome. These workflows are prevalent in various departments and functions of an organization, including finance, human resources, marketing, and customer service.

Daunting. It’s one of the first words that comes to mind for IT and business leaders tackling the challenges of 2023 and looking to future-proof their organizations. IT operations (ITOps) departments are working to balance priorities during a time of growing uncertainty and pressure. ITOps is the team that keeps the lights on, and today, it must do so with enough speed to meet business demands.

IT automation is quickly becoming one of the most critical aspects of a modern IT operations environment as it reduces the cost of performing routine IT tasks while also increasing the productivity of individual team members. IT automation can be defined as the process of utilizing software and other systems to automate manual processes and easily repeatable tasks related to managing and supporting remote endpoints.

Since its passing in 2002, the Sarbanes-Oxley Act (SOX) has become one of the leading regulatory compliance requirements for U.S. companies. It’s synonymous with corporate governance and financial reporting standards for publicly traded companies. Companies spend millions of dollars and thousands of hours ensuring SOX compliance. Scrutiny is high for organizations subject to it, and the penalties can be crushing.

The life of an L1 engineer … receiving all the tickets, providing all the IT services, and interacting with all the stakeholders. Tickets, like requests for access to an application or system, account unlocks, onboarding and offboarding employees, and more are here to stay.