At the beginning of 2023, I had a great conversation with Carlos Casanova, a Forrester Principal Analyst, in a recent webinar about how AIOps can help drive successful organizational change. According to our conversation, Carlos has divided the AIOps market into two camps: technology-centric (primarily APM/Observability players) and process-centric. PagerDuty is a process-centric solution leveraging multiple technologies.
IT networks are the foundation of businesses today. Robust networks enable organizations to conduct seamless business operations and deliver services continuously to customers. To maintain healthy, robust networks, companies depend on ITOps. ITOps refers to the provisioning, monitoring, and management of IT networks to ensure maximum uptime and a better end-user experience.
Traditionally, CFEngine policy sets are managed as a whole. When upgrading the Masterfiles Policy Framework (MPF)1 users must download the new version of the policy framework and integrate it into the existing policy set, carefully diffing the vendored policy files against their currently integrated policy. Updates to policy authored by others must be sought out and similarly integrated.
When it comes to optimizing business processes, efficiency is key. Having a clear and concise flow of information throughout every aspect of your organization will result in more effective business practices and more successful transactions with customers.
