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Automation

Network Automation: What It Is, Where It's Heading, and How to Start Planning

Automation. It’s a common term. Some may call it a buzzword, even. When it comes to building a network, it’s usually not your first consideration. After all, what’s most important is getting users and devices online—and keeping them there. Isn’t automating the network an advanced step? Are we even capable of making network monitoring and management automatic?

How Proactive Technology Support Can Help You Win the War for Talent

According to the U.S. Bureau of Labor Statistics, employers are losing more than four million workers every single month. That, coupled with the record number of 11 million open jobs, has left businesses across the board scrambling to crack the code and find a way to not only attract top talent – but, more importantly – keep them from jumping ship at the next best opportunity.

4 ways IT support can scale and deliver exceptional service

ServiceNow IT support prides itself on providing world-class support services for employees. Because of the company’s hypergrowth, our previous model of 24/7 IT support couldn’t scale. We needed a better way to deal with the exponential increase in support case volume while maintaining a lean IT support team that continues to deliver exceptional support services. Here are four changes we’re undertaking to meet this challenge.

Sponsored Post

Mitigating the Next Log4shell: Automating Your Vulnerability Management Program

As CVE-2021-44228, a.k.a "Log4Shell" or Apache Log4j Remote Code Execution vulnerability continues to send shockwaves across the world of software, many security vendors and practitioners are rushing to provide recommendations on dealing with the crisis. If you need immediate help mitigating the impact of Log4shell, we're here for that. But the goal of this post is to look forward. This isn't the first and won't be the last high-impact vulnerability to be uncovered. So it's worth preparing your organization for the next one, so that you can respond faster, mitigate and remediate sooner - and have fewer weekends like the last one.

How to Automate 10 Common IT Time Wasters

Helpdesks and IT teams are inundated with repetitive, timeconsuming, often low-value tasks that distract from larger strategic projects. With most IT leaders saying their staff is already stretched thin, this leaves little room for important projects that will lead to greater organizational productivity and efficiency. Most of the repetitive, time-consuming, and low-value tasks that plague helpdesks can be automated away through scripts and Ninja's automation engine.

How to achieve CIS Compliance with Puppet

Security compliance is the new black. Everyone is talking about it. Everyone is writing about it. Hopefully everyone is doing something about it, but it's a big lift for organizations. Compliance can mean adhering to departmental and company standards; it can mean well-defined regulatory standards like HIPAA, GDPR, and others. Compliance can mean adopting a standardized set of recommended protocols for cyber security. If compliance isn't on your radar right now, it should be.