Operations | Monitoring | ITSM | DevOps | Cloud

Automate Your Entire Incident Response with Skylar Automation

See how Skylar Automation transforms incident response by orchestrating workflows across the tools your teams already use. In this demo, watch Skylar Automation respond to a critical service degradation by automatically creating a ServiceNow incident, paging the on-call engineer in PagerDuty, notifying the Microsoft Teams operations channel, and keeping updates synchronized across platforms. With Skylar Automation, teams can.

Geographic Maps in Skylar One

Geographic Maps in Skylar One give IT teams a faster, more intuitive way to understand infrastructure and service health across distributed environments. In this walkthrough, Brian Harding, Director of Product Management at ScienceLogic, demonstrates how to create and configure a Geographic Map in Skylar One. See how to create locations, align devices and services, use filters to control what appears on a map, and visualize infrastructure health based on real-world locations.

Location Management in Skylar One

Location Management in Skylar One gives IT teams a centralized way to create, maintain, and organize location data, building the foundation for trusted geographic visibility across distributed environments. In this walkthrough, Brian Harding, Director of Product Management at ScienceLogic, demonstrates how to create and manage locations in Skylar One. See how teams can define locations, associate them with the right organizations, and use accurate latitude and longitude data to establish the geographic context needed for devices, services, and Geographic Maps.

The Most Important Improvements Are Often the Ones You Never See

When organizations evaluate software platforms, attention naturally gravitates toward visible outcomes. New capabilities, expanded functionality, improved user experiences, and innovative technologies often dominate conversations about platform value. These improvements are important because they directly influence how teams interact with technology and how organizations achieve business objectives.

Why Staying Current Makes Modernization Easier

Most organizations don’t experience modernization as a single initiative. It unfolds over months and years, through a series of decisions made as technology shifts, business needs change, and operational demands grow. Teams adopt new capabilities, automate manual work, sharpen visibility, and strengthen security. These efforts look independent, but they share one requirement: a platform foundation that can keep up with continuous change.

How Insight Is Transforming Managed Services in the AI Era

How will AI reshape managed services? The next chapter of managed services won't be measured by how fast teams react to alerts, but by how well they anticipate and prevent them. ScienceLogic CEO Dave Link and Paul Neiswinger, VP of Global Managed Services at Insight, a leading Solutions Integrator that helps clients solve technology challenges by combining the right hardware, software, and services, discuss the shift from reactive operations to proactive, outcome-driven service, and what it takes for leaders to get there.

When Playing It Safe Creates More Risk

When organizations evaluate a software upgrade, the conversation typically centers on risk. Teams consider the maintenance window, the resources required to prepare for the change, the possibility of unexpected issues, and the operational impact of the upgrade itself. These are all legitimate concerns because the people responsible for enterprise platforms are accountable for maintaining service availability while introducing change into complex environments.

Why Predictability Is the Most Valuable Upgrade Feature

When organizations evaluate a software upgrade, the conversation often begins with features, functionality, and innovation. Those considerations are important, but they are rarely the primary concern for the teams responsible for executing the upgrade. Operations leaders are typically focused on a more practical question: can the upgrade be completed successfully, within the planned maintenance window, with clear support paths, and without creating unnecessary disruption for the business?

From Visibility to Prediction: How AI-Driven Operations Build Trust at Scale

Visibility was once the finish line. Centralized monitoring and correlated logs represented meaningful progress. But hybrid cloud environments continued to expand in scale and complexity. Visibility alone no longer guarantees clarity. Across eleven operator interviews, the recurring challenge was not data scarcity. It was interpretation. Telemetry volumes were abundant. Correlation required manual effort. Alert floods introduced friction. Systems were visible, but the path to decisive action was unclear.

Automation That Protects, Not Replaces: The Human Side of AI-Driven Operations

Automation has a branding problem. For years, it has been associated with cost reduction and workforce replacement. But operators tell a different story. Across eleven interviews, the consistent theme was relief. Relief from manual ticket creation. Relief from repetitive triage. Relief from workflows that once required three days and now take five minutes. These are not stories about eliminating people. They are stories about protecting them. Operators spoke with clear ownership over their environments.