Operations | Monitoring | ITSM | DevOps | Cloud

Scale Chaos Engineering with Automation and AI

Chaos Engineering and Fault Injection testing have been proven to prevent outages, increase availability, and help companies avoid costly downtime. But without the right processes or tools, they require specialized knowledge, a deep understanding of systems, and manual effort for every test. To fully realize the benefits of Chaos Engineering, testing needs to be adopted across all engineering teams without causing a lift or investment that takes away from roadmap progress.

Resolve's Agents of IT podcast - Ep. 4 - Sean and Ari's Hot Takes

Welcome to Agents of IT, the show where we decode the future of enterprise automation and explore what it really takes to achieve Zero Ticket IT. In this episode, Sean and Ari share unfiltered takes on what’s broken in IT operations and how agentic automation is changing everything. From service desk overload to AI-driven resolution, we’re breaking down how IT can finally escape firefighting mode and focus on innovation.

4 Everyday IT Headaches You Can Eliminate with Enterprise IT Automation

Every IT operator anywhere on the team ladder dreads this feeling: another day, another flood of service desk tickets. Like cockroaches, they come in waves and they’re repetitive. Worse still, they distract your teams from higher-value work. Ironically for the amount of disruption they can cause, most of these tickets are not complex incidents or novel challenges. They’re the same everyday IT headaches your enterprise has been dealing with for years.

Ari Stowe, Resolve COO and Carla Ely of Grokstream speak at Innovate Americas Dallas

At Innovate Americas Dallas, Ari Stowe, Resolve COO and Carla Ely, Grokstream Channel Development Manager joined industry leaders to discuss how AIOps and agentic automation are reshaping IT operations for a Zero Ticket future. In this dynamic session, they explored how AI-driven event correlation, predictive remediation, and autonomous workflows are transforming how enterprises detect, diagnose, and resolve issues before they ever become tickets.

Bridging the Gap Between Customer Support and Data Intelligence in Modern Operations

Customer support and operational data used to live in different worlds. Support teams handled people and conversations, while operations focused on systems and uptime. But those worlds are no longer separate, and pretending they are only slows things down. A spike in complaints might point to a backend issue. A confusing interface can trigger more tickets than any automated alert ever could.

Software Maintenance in 2025: How AI & Automation Are Redefining Support

Software maintenance is no longer a reactive patching procedure in 2025. Rather, it is a predictive discipline that involves continuous enhancement and supports automation and AI. It helps in lowering toil and hardening release velocity without decreasing reliability. When you continue to consider maintenance as 'turning the lights on,' you are losing uptime, money and developer attention.

How Businesses Use Computer Vision Libraries for Automation

In today's fast-paced digital world, businesses are quickly adopting computer vision library technologies. These technologies are changing how they work. AI is a key tool for companies looking to automate their operations in many fields. Computer vision libraries give companies the power to analyze visual data fast and accurately. They help in many areas, like manufacturing and retail. These tools make processes smoother, cut down on mistakes, and boost efficiency.

Zero Ticket Video Series with Resolve: Automating License Assign with RITA

See RITA, Resolve’s intelligent IT automation agent, in action as it handles one of IT’s most repetitive tasks: assigning and removing licenses. In this quick demo, RITA interprets a plain-language request, validates user details, and executes the license assignment automatically; no human intervention needed. Then, watch how just as easily it removes a license, showcasing true end-to-end automation that saves time, eliminates manual errors, and frees IT teams to focus on higher-value work.