Operations | Monitoring | ITSM | DevOps | Cloud

When Breaches Expose Your Secrets: Why Automation is the Key to Fast, Scalable Remediation

In early October, Red Hat disclosed a breach of a GitLab system used by its Consulting division. Threat actors claim to have exfiltrated hundreds of gigabytes of project data — and while investigations are still underway, reports suggest consulting engagement artifacts may have been impacted. For the organizations involved, the concern isn’t limited to reputational damage.

Puppet Edge Across Lifecycle: Day 0, Day 1, and Day 2

Puppet Edge extends your Puppet automation to now include all your network devices, providing a centralized platform to manage your entire infrastructure, enabling teams to work together efficiently. Automate tasks, manage configurations, and ensure compliance across all your devices from one place. This video discusses how to use Puppet Edge for Day 0 planning and provisioning, Day 1 device configuration, and Day 2 ongoing operations, streamlining your workflows, and reducing manual errors.

Running Ansible Playbooks from Puppet Edge

When thinking about imperative infrastructure commands and Day 0 tasks for provisioning infrastructure, Ansible is an oft-mentioned tool that has been popular among practitioners for its easy YAML syntax and agentless architecture. You might have used Ansible to get your infrastructure started or for other “one-and-done” infrastructure automation scenarios.

Don't Fear the Ticket Reaper: How IT Service Desk Automation Slays Everyday Monsters

Here there be cybersecurity monsters. But there don’t have to be. The scariest creatures aren’t in haunted houses or slasher films. They’re in your IT environment, lurking in queues, clogging inboxes, haunting your service desk. We’re talking, of course, about tickets. Every IT leader knows the horror movie I’m referring to: endless tickets piling up and making even the simplest requests a real slog.

Manufacturing Smarter: A Business Owner's Guide to Process Optimization & Automation

Let's face it-no one starts a manufacturing business for the love of inefficiency. But somewhere between managing day-to-day operations and chasing quarterly goals, processes get bloated, bottlenecks creep in, and suddenly, you're working harder... without necessarily working smarter. If you've ever found yourself thinking, "There has to be a better way," you're absolutely right. That "better way" is process optimization and automation-and it's not just for the tech giants with armies of robots and bottomless budgets.

Why Your Next ITSM Agent Won't Be Human (and Why That's a Good Thing)

For a very long time now, IT leaders have relied on the “throw more bodies at it” strategy: when ticket volumes rise, headcount follows. That model no longer works. Hybrid work, SaaS sprawl, and cloud complexity have made human-only scaling unsustainable. The enterprises winning today aren’t scaling with headcount. They’re scaling with autonomous ITSM agents: AI-driven specialists that resolve tickets instantly, escalate only when needed, and keep operations running 24/7.

From First Notice to Final Settlement: How Automation is Reshaping the Claims Workflow

Automation is reshaping the insurance industry by enhancing efficiency in claims processing. As companies adopt automated solutions, the traditional methods of handling insurance claims are evolving. This transformation promises improved accuracy and customer satisfaction while presenting new challenges.

Ways Automation Can Streamline Your Customer Service Processes

Customer expectations continue to grow as technology advances. People want quick responses, personalized interactions, and consistent support across multiple channels. Businesses that fail to keep up risk losing loyalty. Automation offers a practical solution by enhancing customer service efficiency while maintaining a human touch. When implemented correctly, automation improves satisfaction, accuracy, and productivity across every stage of the customer experience.