Operations | Monitoring | ITSM | DevOps | Cloud

What is Automated Incident Response

While writing our 2024 recap, we found that teams handled over 2.2 million new incidents. Critical incidents alone tripled, increasing from 3,000 in 2023 to 9,200 in 2024. Dealing with such a large volume of incidents is not an easy task. And dealing with them manually is definitely not easy. Your valuable time goes into routine tasks like creating tickets, setting up war rooms, and notifying stakeholders. These keep you from fixing the actual problem.

Every AI Agent Needs a Sidekick: An AI Orchestration Platform

Agentic AI has sparked a ton of excitement in IT. These intelligent agents can analyze signals, interpret requests, and recommend actions with surprising accuracy. But left on their own, they struggle to translate those insights into reliable execution. The end result is a fragmented picture of great thinking... but limited doing. This is why orchestration matters.

How to Successfully Implement Promotion Management Software in 2025

The number of consumer goods companies used in trade promotions in 2025 is nearly a quarter of their revenue. However, studies indicate that as many as 60 percent of such promotions are never even reviewed, due to poor measurement and the diffusiveness of processes. This is fixed with a promotion management software: it automates, analyses, and optimizes all promotional cycle steps. In its absence, companies may lose millions in untraceable expenses, lost budgets, and poor campaigns. Now, we will discuss how modern businesses can implement this transformative tool.
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How Right-Sizing Ephemeral Environments Reduces Cloud Costs

Ephemeral environments supercharge development velocity-but if left unchecked, they can quietly drain your cloud budget. The answer? Right-sizing: a strategy that tailors resource allocation to real-world usage. Done right, it can slash cloud expenses by 30% to 70%. Let's dive into how this works-and why more teams are making it part of their CI/CD pipelines.

Enhancing Building Automation: Overcoming Challenges with SIGNL4

Building Automation Systems (BAS) are integral to modern facility management, providing centralized control over a building’s mechanical and electrical systems. By automating these systems, BAS enhances occupant comfort, reduces energy consumption, and streamlines facility operations.

The Journey to Zero Ticket IT with Agentic Automation

See how RITA, Resolve’s intelligent AI agent, instantly resolves IT issues before they become tickets. In this live demo, you'll get a front-row seat to how RITA automates routine service desk requests, helps technicians troubleshoot faster, and brings the Zero Ticket IT vision to life. Hosted by Ian Coppock and demoed by Derek Pascarella, this is automation in action.

From Ticket Chasers to Trailblazers: Building a Proactive IT Culture

You know the drill. The service desk queue refreshes, another tsunami of tickets floods in, and your team gears up for another deep, deep dive. Resolution times are king, SLA compliance is queen, and the more tickets you churn through, the more you’re celebrated as a hero of the help desk. Does this sound familiar to you? That’s ticket-centric culture for you.

Running Ad-hoc Operations with Puppet Enterprise: Tasks and Plans

Discover how Puppet Enterprise tasks and plans transform your infrastructure management by enabling powerful ad-hoc operations that go beyond traditional desired state management. In this brief overview, learn when and how to leverage these essential tools for running single commands or complex command sequences across your entire infrastructure.

Implementing a Zero Ticket Operations Maturity Model

You bought the chatbot. You built the self-service portal. You shifted left like the IT operations and engineering best practices told you to. And yet, tickets keep coming, alerts keep escalating, and your team keeps firefighting. Why is this craziness still happening? Because shifting left, while helpful, is a singular tactic that is often mistaken for total transformation. It’s important to IT operations and engineering, but it’s not the full arsenal.